GLOBAL BANKING CUSTOMER SUPPORT EXECUTIVE - FOREIGN BANK - IMMEDIATE INTAKE !

GLOBAL BANKING CUSTOMER SUPPORT EXECUTIVE - FOREIGN BANK - IMMEDIATE INTAKE !!!

Working Location: Kuala Lumpur (Walking Distance to Train Station)

Working Hours: Monday - Friday (Staggered Working Hours in between 8AM to 11PM - 8 Hours Working with 1 Hour break)

Employment Type: 6 months contract (renewable/convertible to Permanent based on Performance)

Reporting Date: February / March 2025

• Hospitalization Leave
• Medical Leave
• Medical Coverage
• Statutory Contribution
• Paid Training
• Leading to becoming bank's permanent staff (based on performance)
• Performance Bonus

Job Descriptions:

• Responsible to handle incoming calls from customers and assist them with their inquiries on products and services.

• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.

• Maintain the accuracy of all data and verify the same for all customer services.

• Build sustainable relationships and engage customers by taking the extra mile.

• Keep records of all conversations in our call center database in a comprehensible way.

• Frequently attend training to improve knowledge and performance level.

Job Requirements:

• Diploma with at least 2 years of working experience in a call center, handling inbound calls.

• Excellent command of English and Bahasa Malaysia both spoken and written is a must.

• Fresh Graduates (Degree/Master) are encouraged to apply.

• Applicant(s) must be able to start work immediately and to be based in Kuala Lumpur.

• Applicant(s) must be fully vaccinated.

Only shortlisted applicants will be notified.