General Manager - The Hills (Kuching, Sarawak)

General Manager - The Hills (Kuching, Sarawak)

The General Manager is responsible for overseeing the overall management and operations of the retail complex. Their primary responsibilities include ensuring the smooth functioning of all mall facilities, maintaining high standards of customer service, managing tenant relationships, maximizing occupancy rates, and optimizing the mall's financial performance.

DUTIES AND RESPONSIBILITIES

1. Financial Management: Oversee the financial performance of the retail centre, including budgeting, forecasting, and reporting.
2. Tenant Management: Manage relationships with tenants, negotiate leases, and ensure tenant satisfaction.
3. Building Management: Ensure the efficient and safe operation of the retail centre, including maintenance, repairs, and security.
4. Marketing and Events: Develop and implement marketing strategies to attract and retain customers, and organize events and promotions.
5. Customer Service: Foster a positive and welcoming environment for customers, ensuring exceptional customer service.
6. Administration: Manage administrative tasks, including HR, IT, and legal compliance.
7. Staff Management: Recruit, train, and develop a high-performing team of staff.
8. Legal and Landlord Management: Manage legal and contractual obligations with landlords and tenants.

QUALIFICATION AND EXPERIENCE

1. Bachelor’s degree in Business Administration, Property Management/Real Estate, Retail Management, or a related field.
2. Minimum of 15 years of experience in retail management or operations, with at least 10 years in a leadership role.
3. A combination of strong leadership and business acumen with experience in budget management and reporting.
4. Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
5. Proven ability to lead and inspire a diverse team, fostering a culture of excellence.
6. Strong problem-solving skills and the ability to make decisions under pressure.