General Manager (Hotel)

Kuala Lumpur, Malaysia | Posted on 11/25/2024

• Oversee daily hotel operations, ensuring seamless coordination between departments (front office, housekeeping, F&B, and maintenance).
  
• Develop and execute strategies to enhance guest satisfaction, operational efficiency, growth and development of the hotel.
  
• Prepare and manage budgets, monitor financial performance, and achieve revenue and profitability goals.
  
• Identify cost-saving opportunities while maintaining service standards.
  
• Ensure a consistently exceptional guest experience by implementing quality assurance programs.
  
• Respond promptly to guest feedback and implement improvements as necessary.
  
• Recruit, train, and mentor department heads and staff to foster a high-performing team.
  
• Set clear KPIs and motivate the team to meet operational and service excellence goals.
  
• Collaborate with the marketing team to drive room bookings, events, and other revenue streams.
  
• Build partnerships with local businesses and organizations to enhance the resort’s visibility and offerings.
  
• Ensure compliance with all health, safety, and regulatory requirements.
  

Requirements

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
  
• Minimum of 7 years’ experience in hotel operations, with at least 3 years in a senior management role.
  
• Proven track record of achieving financial targets and improving guest satisfaction scores.
  
• Excellent leadership, communication, and problem-solving skills.
  
• Strong knowledge of hotel systems and technology.
  
• Ability to work under pressure and adapt to a dynamic environment.