General Manager - Hilton Burau Bay Langkawi

Job Description

Job Number:

General Manager - Hilton Burau Bay Langkawi (Job Number: HOT0AY8X)

Work Locations

Hilton Burau Bay Langkawi, Jalan Telaga Langkawi, Langkawi 7000

Hilton Overview:

With 19 world-class brands, in 119 countries and territories comprising more than 7000 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. The possibilities are endless with a career at Hilton, the #1 World’s Best Workplace awarded by Great Place to Work & Fortune.

Property Overview:

The Hilton Burau Bay Langkawi is a 251 room pre-opening property located on the beachfront of Langkawi - Kedah. With 3 restaurants, 2 bars, a large spa and banqueting/meeting space, this will be the first Hilton brand in Langkawi!

Role Description:

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

1. Champion Business Excellence
   • Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.
   • Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel.
   • Stay ahead of market trends and seize new opportunities.
2. Lead with Vision:
   • Inspire a culture of excellence by providing strong leadership to all team members.
   • Monitor and develop team member performance, particularly the executive team and department heads.
   • Foster a workplace where every team member thrives and contributes to the property’s collective goals.
   • Manage operations with a keen eye for detail.
   • Monitor guest feedback and implement improvements as necessary to exceed guest expectations.
   • Deliver exceptional service to ensure every guest leaves with a desire to return.
   • Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures.
   • Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives.
3. Quality Assurance
   • Guarantee the highest standards of hotel upkeep, safety and guest satisfaction.
   • Conduct regular inspections to ensure compliance with quality and brand standard requirements.
   • Implement improvement initiatives to enhance overall guest experience and hotel reputation.
4. Owner Relations
   • Build strong rapport with hotel owners through proactive and ongoing communication.
   • Serve as a primary liaison between hotel owners and corporate entities.

Role Requirements:

• Prior International Resorts General Manager experience, ideally within Asia Pacific.
• Proven pre-opening experience; managing large and complex resort operations.
• Strong passion and knowledge in F&B.
• Successful track record of driving commercial returns, and guest engagement metrics.
• Solid grasp of financial management principles and experience in budgeting and forecasting.
• Outstanding communication, negotiation skills and stakeholder management expertise.
• Leadership expertise and development, including exceptional levels of team member engagement.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!