General Manager, Capri by Fraser Penang (Opening December 2025)

A hub for #SocialLiving, Capri by Fraser beckons the spontaneous traveller who seeks not a place to stay, but a fresh perspective on life. Our very DNA is framed around the ideals of a new generation for whom work and play are not necessarily mutually exclusive.

We share your passion for art, design, technology and food. With over 3,000 rooms in 13 gateway cities and growing, we’re making our presence felt in the coolest neighbourhoods with our design and technology-led hotel residences that make you feel at home while staying connected for both business and leisure.

Job Summary

Overall accountable for the financial and operational performance of the property. Ensure approved budgets are optimized and achieved; and optimum delivery of Gold Standard Product and Services that is consistent with the Company’s standard to achieve maximum guest satisfaction.

Responsibilities

• Responsible for the financial performance of the unit both from an operator and an ownership level.
• Ensure operations are run in line with laid down guidelines and stipulated procedures in accordance with the operating manuals and as per the law of the land.
• Upkeep and maintenance of the property/physical assets to its highest standard.
• Custodian of the brand values, credentials and maintain the ‘sanctity of the brand’.
• Maintain appropriate relations with our business partners/stakeholders.
• Ensure appropriate/timely returns and management of the company’s business and finances.
• Be on the lookout for other opportunities to spread the brand name in Malaysia and/or any other major cities in Malaysia.
• Build appropriate relationship with the city authorities and other stakeholders.
• Ensure appropriate multi-faceted contacts with sources at corporate/cluster office.
• Maintain harmonious and disciplined employee relations to ensure appropriate and forward-thinking Human Capital Management.

Requirements

• Bachelor’s degree in hospitality management or equivalent
• Minimum 5 years' experience as General Manager in reputable international hotels.
• Experience in pre-opening / start-ups will be added advantage
• Proficient in English and Bahasa Malaysia
• Sound knowledge of the hospitality industry
• Strong analytical problem- solving skills and high computer literacy.
• A team player with strong interpersonal and communication skills
• Self-driven and able to work within tight deadlines