General Manager

Company: Rosa Malacca Hotel
Awards: Michelin Guide Rated, World Luxury Awards, BCI Awards, Star Property Awards, UK Property Awards

Salary & Compensation:

• Bonuses: Up to 3 months, performance-based, following KPIs.
• Additional Benefits: Officer cheque up to MYR 1,000

Key Responsibilities:

• Leadership: Lead Heads of Departments (HODs) and team members, ensuring alignment with the company’s culture and values.
• Guest Services: Work closely with the Guest Service Manager.
• Duty Managers: Collaborate with two Duty Managers.
• Finance & HR: Supervise the Accounts and HR Executives.
• Kitchen Management: Manage the Sous Chef.
• Ownership Transition: Partner with Ms. Ana and Mr. Kumar.
• Efficiency & Organization: Ensure efficient filing, work processes, and regular reporting.
• Proactive Work Style: Demonstrate initiative and maintain a systematic work approach.
• Sales & Marketing: Support the team in social media and digital marketing efforts.
• AI & Digital Proficiency: Utilize AI tools and implement digital systems.
• Multitasking: Capable of switching between various roles quickly.
• Daily Operations: Oversee daily hotel operations.
• Personality Fit: Must be humble, approachable, and respectful of the company culture.
• Cost-Conscious: Manage company finances and documents with discretion.
• Entrepreneurial Mindset: Approach tasks with a focus on finance, people, and sales.
• Long-Term Commitment: Seeking a vibrant individual willing to commit long-term.
• Flexibility: Able to work long hours and passionate to work.
• Local Candidates: Malaccans are encouraged to apply.

Qualifications:

• Education: A bachelor’s degree is a minimum requirement; street smarts and real-world experience are highly valued.
• Experience: Proven managerial experience with a focus on revenue and sales.
• Language Skills: Proficient in spoken English; written English can be supported by AI tools.
• AI & Digital Skills: Strong knowledge of AI and digital technologies.
• Soft Skills: Excellent interpersonal communication, highly detail-oriented, and organized.
• Business Process Improvement: Ability to analyze and improve business processes.
• Team Leadership: A strong ability to adapt and work closely with the team.
• Age: Candidates should be below 45 years old.
• Personality: Vibrant, adaptable, and people-oriented.

Company Information:

• Ownership: Husband and wife team.
• Mr. Kumar: MBA in Hospitality from Les Roches, Switzerland.
• Ms. Ana: General knowledge in AI, process management, accounting, branding, marketing, sales, F&B, and kitchen operations.
• Company Culture & Core Principles: Focus on empathy, collective problem-solving, accountability, and open communication.
• Flat Hierarchy: Strong collaborative environment.