General Manager

Overall management responsibility for the LT retail operations (with regards to performance and customer orientation) and staff (with regards to culture and teambuilding).

Based on the agreed Business Plan (to be proposed Q4) and agree on qualitative and quantitative objectives (yearly target achievement) with the person responsible for sales for the next year including intermediate targets per month and quarter.

Safeguard short-term and long-term target turnover/results and set new targets for long-term orientation on brand loyalty building, increasing customer satisfaction and experience.

Ensure customer-centric operating model and set organizational structure to achieve the model.

Ensure that customer journey between different channels (online and offline) is seamless and lead planning process is structured.

Supervise and integrate distribution, sales, and other businesses into the retail business.

Manage and steer employees in the stores.

Act as brand ambassador in the retailer area of influence, creating enthusiasm for LT brand.

Task and Activities of the Role:

• Is responsible for making decisions with far-reaching scope that are designed to safeguard process flow and quality.
• Manages the operations of the branches.
• Sets targets for the branches and responsible for P&L of the retail business.
• Continuous search for new opportunities for business development.
• Cooperate with various departments and reports to Board.
• Responsible for team building activities and establishing positive working culture in branches.

Requirement for the Role:

• Bachelor or Master degree or equivalent academic training.
• Business or technical training.
• Very strong service orientation, firm communication skills (on eye level with target group) and high persuasiveness.
• Digital abilities, excitement about digitalization and how it facilitates business.
• At least 10+ years of professional managerial experience (Sales, Service).
• Experience in a motor vehicle company/industry (ideally automotive industry) is an added advantage.
• Further qualifications like track records even from other industries.
• Openness to innovation.
• Flexibility, willingness to learn, ability to quickly adapt.
• Affinity for self-management and resilience.
• Team orientation and integrity, ability to lead and enforce collaboration.
• Networking capabilities.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a general manager?
• Do you have experience in a sales role?
• Do you have experience in a role which requires relationship management experience?
• How many years' experience do you have with forecasting for businesses?
• Which of the following languages are you fluent in?