General Manager

Posted 3 days ago • Closing 28 Mar 2025

Minimum Qualifications:

• Bachelor’s Degree in Business Administration or a related field.
• Fluent in English; proficiency in additional languages is an advantage.
• Advanced certifications or an MBA is an advantage.
• Minimum of 10-15 years of experience in the F&B industry, with at least 5 years in a senior management position.
• Proven track record of driving revenue, optimizing financial performance, and managing large, diverse teams.
• High-level leadership and decision-making abilities with the capacity to inspire and influence.
• Strong business acumen with expertise in financial management, strategic planning, and market analysis.
• Exceptional interpersonal and communication skills, with the ability to build relationships across cultural and organizational boundaries.
• Advanced knowledge of F&B operations, including sales, marketing, revenue management, and guest services.
• Proficient in hospitality technology systems and financial reporting tools.
• Work location at Bukit Jalil

Responsibilities:

Leadership & Team Management

• Lead, inspire, and manage a diverse team of executives and non-executives to achieve departmental and organizational goals.
• Establish a culture of excellence, accountability, and continuous improvement throughout the outlets.
• Foster an environment of collaboration, respect, and innovation, ensuring all employees are motivated and aligned with the company’s vision and values.
• Provide mentorship, coaching, and professional development opportunities to team members, cultivating future leaders.

Business Strategy & Growth

• Develop and execute strategic plans to achieve revenue and profit targets, ensuring alignment with corporate goals.
• Drive business growth by identifying new opportunities in the luxury and international hospitality markets.
• Build and maintain relationships with key stakeholders, including corporate partners, investors, and local authorities, to enhance the hotel’s reputation and profitability.
• Oversee sales and marketing efforts, ensuring campaigns effectively target key market segments and yield measurable results.
• Prepare and manage the all outlets’ annual budget, ensuring financial targets are met or exceeded.
• Monitor key performance indicators (KPIs) and implement strategies to optimize performance.
• Analyse financial reports to identify trends, opportunities, and areas requiring improvement.
• Ensure effective cost management across all departments without compromising quality or guest satisfaction.

Operational Excellence

• Oversee all outlet operations, including rooms, food and beverage, events, and support services, ensuring smooth and efficient functioning.
• Implement and maintain luxury service standards that exceed guest expectations and enhance brand loyalty.
• Regularly review operational procedures and policies to ensure compliance with local regulations and corporate standards.
• Utilize technology and innovation to improve operational efficiency and guest experience.

Guest Experience & Brand Management

• Ensure a consistent delivery of exceptional guest experiences, fostering a culture of service excellence.
• Address guest feedback promptly and effectively, using insights to improve offerings and service standards.

Compliance & Risk Management

• Ensure adherence to all legal, safety, and brand standards across the property.
• Mitigate operational risks by implementing robust risk management and emergency response procedures.

Benefits:

• EPF
• SOCSO
• Annual leave

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