GBS People Services South Asia Lead

Job title: GBS People Services Lead

Job grade: L3

Hiring Manager: People Services Head of Asia

Job location: Kuala Lumpur, Malaysia

About Opella: Opella, the Consumer Healthcare business unit of Sanofi, is the purest and third-largest player globally in the Over-The-Counter (OTC) & Vitamins, Minerals & Supplements (VMS) market. We have an unshakable belief in the power of self-care and the role it can play in creating a healthier society and a healthier planet.

About the Job:

Global Business Services (GBS) was established as a new transversal, multi-disciplinary function supporting and accelerating Sanofi’s transformation towards establishing a sustainable standalone Consumer Healthcare business. Consumer Healthcare (CHC) GBS drives transformation projects to ensure it delivers best-in-class processes in terms of quality, cost, performance, customer satisfaction, and needs, supported by high-quality master data and performance KPIs.

For PEOPLE SERVICES, GBS will cover the following areas of the process:

• Organization & Employee Master Data: data accuracy and completeness
• Employee Life Cycle Management: from hiring to retiring, including contract and job changes
• Employee queries: global and local articles, ticketing
• External Workforce: data management, onboarding and offboarding
• Transversal: reporting, compliance, continuous improvement
• Time to Pay (T2P): benefits, payroll data, calculation, post payroll and support activities

GBS People Services Head of Asia & Middle East is looking for a GBS People Services South Asia Lead, covering the following areas of the process:

• Bring expertise on benefits, time & attendance and payroll
• Support Payroll and Reporting needs
• Manage local and global stakeholders/vendors
• Promote global Core model and support standardization & harmonization
• Transversal: compliance, continuous improvement, projects
• Supervision of the team of Employee Lifecycle and Time to Payroll Country Specialists: workload monitoring, backup allocation, planning for time off covering
• People Management responsibilities: setting and following-up annual goals, supporting the team in creating IDPs, evaluating team performance.
• KPI monitoring (monthly) – upwards reporting
• Improvement/projects tracking – upwards reporting
• First point of contact for stakeholders and escalations
• Depending on the country processes: signatures and approvals management

The People Services Business Partner reports to GBS People Services Head of Asia & Middle East. He/She works closely with P&C, Legal, Finance, Digital and Facilities Management at regional and country levels and People Services teams in hub and other countries.

Key Responsibilities:

• Manage individual and team performance: Supervision of the team of Employee Lifecycle and Time to Payroll Specialists, workload monitoring, backup allocation, planning for time off covering, setting and following-up annual goals, supporting the team in creating IDPs, evaluating team performance.
• Benefits, time & attendance and payroll expertise: Oversee the preparation of onsite benefit data including the collation of submissions from internal team and third-party suppliers/BPO. Manage relationships with external vendors to ensure effective HR service delivery.
• Reporting & KPIs delivery: Ensure the completion of accurate & timely reporting to third parties including pensions & company benefits, together with all other reporting for Finance and business requirements.
• Stakeholders management: Provide strategic leadership, collaborate with regional/global HR teams, and work closely with senior management to optimize processes.
• Core Model Change Agent: Ensure that People Services Global Core model is implemented in South Asia with minimal exceptions. Identify process improvement opportunities.
• Compliance: Ensure that People Services processes in South Asia fulfill Internal Control framework and comply with local labor laws.
• Continuous improvement: Drive process automation initiatives and ensure seamless process for South Asia.
• Project: Lead HR projects, such as HR system implementations and HR process harmonization.

Equal Opportunity Statement: At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.