Full Time Service Crew & Part Time Service Crew ( Happy Food Co. Café, IOI City Mall 2 (New Wing) )

Job Responsibility

• Welcome and greet customers, ensuring all customers are seated and comfortable.
• Inform customers of specials and menu changes.
• Make recommendations.
• Reply to any questions pertaining to all food, beverages, and any other product of the Company.
• Take food and beverage orders from customers.
• Upsell in-house specials.
• Enter orders and relay them to the kitchen, ensuring that the orders are understood.
• Set the proper cutleries.
• Deliver food and beverages from the kitchen/bar to customers in a timely manner.
• Monitor and observe customers' dining experience.
• Ensure customers are satisfied with the food and service.
• Ensure cleanliness and hygiene standards are maintained at all times.
• Respond promptly and courteously to any requests.
• Prepare final bills, present checks to customers, accept payments, process credit card charges, or make change (if applicable).
• Be ready and willing to assist colleagues with clearing and resetting tables.
• Thank customers for their visit and invite them to return.
• Be available to fill in as needed to ensure the smooth and efficient operation of the café as directed by the immediate superior.
• Fill in where needed to ensure customer service standards and efficient operations.

Job Requirements

• Pentaksiran Tingkatan Tiga (PT3) or equivalent.
• Preferable experience in the hospitality industry.
• Ability to multi-task.
• Possess high standards of integrity, credibility, and reliability.
• Willing to work shifts including weekends and holidays.
• Ability to work as part of a team.
• Ability to stand for extended periods and move quickly.

Job Benefits

• EPF
• SOCSO
• Annual Leave