FRONT OFFICE SUPERVISOR

Oversee the daily operations of the front desk and ensure that our guests receive outstanding service from check-in to check-out, providing guidance and support to ensure that all tasks are completed efficiently and effectively.

Key Responsibilities:

1. Supervise front desk staff and ensure that all tasks are completed in a timely manner.
2. Oversee the check-in and check-out process, ensuring accuracy and efficiency.
3. Respond to guest inquiries, requests, and complaints in a professional and courteous manner.
4. Ensure that all front desk operations comply with company policies and procedures.
5. Handle cash transactions and maintain accurate records of all transactions.
6. Coordinate with other departments to ensure that guest needs are met promptly.
7. Assist with administrative tasks, such as maintaining guest records and preparing reports.

Qualifications:

1. Previous experience in a front office role, preferably in a hospitality setting.
2. Excellent communication and interpersonal skills.
3. Proficiency in Microsoft Office and hotel management software.
4. Ability to work a flexible schedule, including weekends and holidays.
5. A positive attitude and a passion for delivering exceptional customer service.

Company Information

Native American resort style
Food & beverage service