Front Office Supervisor

Join Our Team as Front Office Supervisor at Holiday Inn Kuala Lumpur Bangsar, New Hotel Opening!

About Us

Nestled in the heart of a city brimming with historical charm, vibrant culture, and delectable cuisine, Holiday Inn Kuala Lumpur Bangsar sits conveniently at the crossroads of Jalan Maarof and Jalan Bangsar – a gateway to key attractions around Kuala Lumpur.

Designed with the modern traveler in mind, our hotel features 220 thoughtfully designed rooms, an outdoor swimming pool, a fitness center, and an all-day restaurant serving delicious Malaysian classics.

Do you see yourself as a Front Office Supervisor with Holiday Inn Kuala Lumpur Bangsar?

To join our pre-opening team, we are seeking a passionate Front Office Supervisor who can combine informality and fun with professionalism and sophistication. We are looking for leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Your day to day

Every day is different, but you’ll mostly be:

1. Leading the way – managing guest experiences, team performance, and hotel operations.
2. Prioritizing workload and ensuring your team delivers authentic, memorable experiences.
3. Developing your team’s skills to drive results that positively impact hotel performance.
4. Having authentic conversations with guests to resolve issues, queries, or concerns.
5. Being the first point of contact for any critical emergency situations.

What we need from you

For you to be the ideal candidate, you should have the following:

1. Minimum Diploma or equivalent.
2. 2 years’ front desk/guest service leader experience.
3. Fluency in spoken and written English and Bahasa Malaysia.
4. Basic mathematics skills.
5. Excellent communication, problem-solving, reasoning, and motivational skills.
6. Ability to stand for long periods and occasionally lift heavy items.
7. Working knowledge of hotel property management systems is beneficial.
8. Willingness to work evenings and weekends.

What we offer

In return, we'll give you a competitive benefit package including hotel discounts worldwide and the opportunity to progress your career with IHG. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.