Front Office Manager (Immediate Hiring)

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What we offer

At Monkeys Canopy Resort, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:
- Comprehensive health insurance coverage
- Generous paid time off and sick leave
- Opportunities for professional development and career advancement

Job Summary:
The Front Office Manager oversees the daily operations of the front desk and guest services, ensuring exceptional customer experiences. This role involves managing staff, handling guest inquiries, and maintaining smooth communication between departments to enhance overall efficiency and satisfaction.

Key Responsibilities:

1. Guest Services Management
   - Ensure guests are greeted warmly and assisted promptly.
   - Handle guest inquiries, complaints, and special requests professionally.
   - Monitor and improve guest satisfaction scores through feedback and service enhancements.
2. Staff Supervision and Training
   - Recruit, train, and supervise front office staff, including receptionists and concierge.
   - Schedule staff shifts and manage workloads to ensure seamless operations.
   - Conduct performance evaluations and provide coaching to improve team efficiency.
3. Operational Oversight
   - Oversee check-in and check-out processes to ensure accuracy and efficiency.
   - Manage room assignments, reservations, and cancellations.
   - Ensure compliance with hotel policies, procedures, and safety standards.
4. Financial and Administrative Tasks
   - Monitor and manage the front office budget, including staffing and supplies.
   - Handle cash transactions, credit card processing, and billing discrepancies.
   - Prepare reports on occupancy, revenue, and guest feedback for management review.
5. Coordination with Other Departments
   - Liaise with housekeeping, maintenance, and other departments to ensure guest needs are met.
   - Communicate effectively to resolve operational issues and improve service delivery.
6. Technology and Systems Management
   - Operate and maintain front office systems, including property management software (PMS).
   - Train staff on the use of technology to enhance efficiency and accuracy.

Perform special jobs and projects that may be assigned by the CEO or General Manager from time to time. Perform other related duties appropriate to status from time to time.

Qualifications:

• - Bachelor’s degree in finance, Accounting, or a related field. A master’s degree or CPA designation is preferred.
• - Proven experience as a Finance Manager or similar role, preferably in the hospitality or resort industry.
• - Strong knowledge of financial management, accounting principles, and financial regulations.
• - Proficiency in financial software and Microsoft Office Suite.
• - Excellent analytical, problem-solving, and decision-making skills.
• - Strong communication and interpersonal skills.
• - Ability to manage multiple tasks and projects effectively.

Additional Skills:
- Leadership and team management.
- Financial acumen and strategic thinking.
- Attention to detail and accuracy.
- Adaptability to a fast-paced and dynamic work environment.

Property Management System: IDB System

About us

Monkeys Canopy Resort is a leading hospitality company that operates a collection of luxury resorts and hotels in Malaysia. With a focus on sustainable tourism and exceptional guest experiences, we are committed to creating unforgettable memories for our visitors. Our team is comprised of dedicated professionals who share a passion for the industry and a drive to excel.

If you're excited about this opportunity and believe you have the skills and experience to succeed in this role, we encourage you to apply now.