Front Office Manager

Job Responsibilities

1. Responsible for all room division operations including rooms marketing/sales, guest services, reservations, and duty manager program.
2. Oversee all day-to-day operations.
3. Must be knowledgeable of all front desk procedures.
4. Provide guidance and monitor work performance of all desk clerks and ensure welcome calls are done.
5. Always be polite, friendly, and efficient to ensure 100% satisfaction guarantee program is met.
6. Create and update all policies, procedures, job descriptions, and checklists to ensure stability for Front Desk Agents and exceed guest satisfaction.

Company Overview

Likas Square Apartment Hotel provides a home away from home that offers diligent service, fabulously appointed guestrooms, and service apartments delivered with urban sophistication. Our vision is to exceed guests’ expectations, inspire our suppliers and staff, and provide superior financial results to our shareholders. We are committed to providing total customer satisfaction through competent service quality, safe accommodation where everyone feels at home, teamwork, and working towards globally competitive service.