Front Office Manager

Key Roles:

1. Oversee and direct the entire Front Office Department to ensure they provide excellent guest service to the highest level and adhere to hotel policies.
2. Monitor and control all matters pertaining to Front Office operations, including cashiering, night audit, bell service, room reservations, room promotions, and personnel.
3. Direct the formulation and implementation of budgetary plans, pricing, and marketing strategies that enable Front Office to achieve its objectives in relation to its products, services, markets, sales, and profitability objectives.
4. Consistently develop strategies on how to improve the hotel’s ratings online.
5. Maintain service standards, Standard Operating Policies and Procedures, and hygiene, ensuring good conditioned rooms and cleanliness (especially guest rooms for sale).
6. Monitor sales forecasts and competitors on a weekly, monthly, quarterly, and annual basis, initiating timely and proper corrective action to ensure that targets and budgets are met.
7. Resolve guest concerns and complaints promptly and efficiently, ensuring a smooth and enjoyable stay for all guests.
8. Train and develop front office staff on hotel procedures, guest service techniques, and company policies.
9. Communicate effectively with all departments and ensure accurate reports are generated on occupancy and other key metrics.

• Looking for candidates available to work:
  • Monday: Morning, Afternoon, Evening
  • Tuesday: Morning, Afternoon, Evening
  • Wednesday: Morning, Afternoon, Evening
  • Thursday: Morning, Afternoon, Evening
  • Friday: Morning, Afternoon, Evening
  • Saturday: Morning, Afternoon, Evening
  • Sunday: Morning, Afternoon, Evening
• 2-3 years of relevant work experience required for this role.
• Working rights required for this role.
• Expected start date for role: 01 December 2024.
• Expected salary: RM7,000 - RM9,000 per month.