Front Office Manager

Location: Georgetown Penang
Employment Type: Full-Time
Reports To: Operations Manager / General Manager

Job Summary:

We are seeking a dedicated Front Office Manager to oversee both the front office and housekeeping operations. This role requires a hands-on leader who can manage the reception team while ensuring high housekeeping standards are maintained. You will be responsible for delivering exceptional guest service, optimizing daily operations, and maintaining cleanliness and presentation of the property.

Key Responsibilities:

Front Office Management:

• Supervise and coordinate all front office operations, including check-in/out, reservations, and guest inquiries.
• Lead and train front desk staff to provide excellent customer service.
• Ensure smooth coordination between front office and housekeeping teams to manage room availability and guest requests.
• Handle guest complaints and escalate issues when necessary.
• Monitor and improve guest satisfaction scores.
• Manage front office cash handling and billing procedures.
• Supervise and coordinate housekeeping operations to maintain cleanliness and hygiene standards.
• Inspect rooms, public areas, and facilities to ensure they meet company and brand standards.
• Develop housekeeping schedules and assign daily tasks to housekeeping staff.
• Monitor inventory levels for cleaning supplies, linens, and guest amenities.
• Conduct staff training on cleaning procedures, safety, and hygiene protocols.
• Ensure all housekeeping records and reports are accurately maintained.

Qualifications & Requirements:

• Proven experience in front office and/or housekeeping management in the hospitality industry.
• Strong leadership and multitasking abilities.
• Excellent communication and problem-solving skills.
• Knowledge of property management systems (PMS) and housekeeping software is a plus.
• Ability to work flexible shifts, including weekends and holidays.
• Strong attention to detail and a passion for maintaining high service standards.