Front Desk Receptionist

Job Summary:

Looking for candidates available to work:

• Monday: Afternoon, Morning
• Tuesday: Afternoon, Morning
• Wednesday: Afternoon, Morning
• Thursday: Afternoon, Morning
• Friday: Afternoon, Morning
• Saturday: Afternoon, Morning

1 year of relevant work experience required for this role.

Working rights required for this role.

Immediate start available.

Responsibilities:

• Greeting guests upon arrival and making them feel welcomed.

• Administering check-ins and check-outs efficiently and accurately.

• Providing front desk services to guests.

• Assigning correct rooms and taking care of administrative duties.

• Delivering mail and messages as required.

• Processing guest payments.

• Coordinating with Porters Service and Management.

• Being a source of information to guests on various matters such as hotel facilities, services, and local areas, key areas of tourist interest, main industrial area, etc.

• Handling meal and beverage requests as required in the absence of Straits Café Staff.

• Handling of general and unique requests to provide a positive outcome.

• Diffusing conflict or tense situations with guests.

• To use and record information as required, for follow up in the front office circulation log book and to fulfill guest requests according to the reservation record and guest history.