Front Desk Receptionist

Healthland Wellness Centre is a premier destination for holistic health and wellness services, offering a range of therapies and treatments to help our clients lead healthier and more balanced lives. We are looking for a motivated and friendly Front Desk Receptionist to be the first point of contact for our clients, ensuring a warm and professional experience from the moment they walk in.

Position Overview:
As the Front Desk Receptionist, you will be responsible for providing excellent customer service and administrative support to clients and staff. This role requires a friendly, organized, and detail-oriented individual who thrives in a fast-paced environment.

Key Responsibilities:

1. Greet and check-in clients upon arrival.
2. Answer phone calls and respond to inquiries about services, appointments, and wellness programs.
3. Schedule, reschedule, and confirm appointments using our booking system.
4. Maintain a clean and organized front desk area.
5. Process payments and manage client records.
6. Assist with administrative tasks such as filing, data entry, and managing office supplies.
7. Collaborate with therapists and other team members to ensure smooth operations.
8. Provide information on services, promotions, and wellness packages.
9. Ensure the privacy and confidentiality of client information in accordance with health regulations.

Qualifications:

1. Previous experience in a front desk, customer service, or administrative role preferred.
2. Excellent communication and interpersonal skills.
3. Strong organizational skills and attention to detail.
4. Ability to multitask and work well under pressure.
5. Basic proficiency in Microsoft Office or similar software; experience with scheduling and point-of-sale systems is a plus.
6. Knowledge or interest in wellness, health, and fitness is an asset.