Front Desk/Receptionist

Job Responsibilities:

• Handle incoming and outgoing calls and walk-in customers professionally.
• Schedule therapist massage sequences and therapist working schedules.
• Arrange customer bookings.
• Promote massage packages and products to customers to generate sales and achieve sales targets.
• Handle customer complaints with care and professionalism.
• Maintain cleanliness of the front desk counter and outlets.
• Handle outlet administration tasks.
• Manage cash, sales transactions, and ensure accurate daily sales records.
• Responsible for stock inventory and accurate stock records.
• Undertake any other duties as may be required from time to time.

Job Requirements:

• Minimum 18 years old.
• Able to work 5 days a week including weekends and public holidays (weekdays off).
• Able to work on a shift basis.
• Work experience as Front Desk, Receptionist, Beautician, or similar role is an added advantage.
• Strong interpersonal and communication skills in English and Malay.
• Professional and pleasant personality.
• Good customer service attitude.
• Good organization and time management skills.

Benefits:

• Competitive salary package.
• Quarterly performance reward.
• Yearly salary increment.
• Overtime and public holiday pay.
• On-the-job training.
• Annual leave, public holiday, and medical entitlement.
• Career growth and other employee benefits.

Company Overview:

Thai Odyssey is an award-winning Malaysia’s leading authentic Thai massage chain that provides the finest luxury spa experience made affordable and offers great convenience and accessibility with over 40 outlets strategically located nationwide. Our team is made up of professionals, highly-skilled therapists, and friendly front desk personnel. We strive to provide first-class services to our customers with the authenticity of Thai heritage, ensuring the warmest hospitality from our staff. Our products are carefully sourced, using the finest blends of natural ingredients which benefit one's body and mind while encouraging community and environmental sustainability.