Front Desk Agent

The Front Desk Agent will be the first point of contact for our guests, setting the tone for their stay and ensuring a seamless and memorable experience. This individual will be responsible for managing front desk operations, providing exceptional service, and ensuring the smooth execution of guest transactions and requests.

Key Responsibilities:

• Guest Reception and Service:

  • Welcome guests and provide a warm and sincere welcome to [Property Name].
  • Respond to guest inquiries, resolve issues promptly, and provide recommendations on property activities, amenities, and services.
  • Assist guests with booking and checking out of rooms, as well as handling any guest-related requests.

• Check-in, Check-out, and Room Assignments:

  • Process check-in and check-out procedures efficiently and accurately, ensuring guest rooms are assigned according to property standards.
  • Ensure that all necessary documentation is completed accurately and in a timely manner.

• Communication and Coordination:

  • Communicate effectively with colleagues and management to resolve issues, share guest feedback, and coordinate special requests.
  • Collaborate with other departments to provide a seamless and memorable experience for guests.

• Payment and Billing:

  • Process guest transactions accurately and efficiently, using a point-of-sale system.
  • Handle guest billing, payment processing, and any discrepancies that may arise.

• Inventory Management and Stock Control:

  • Maintain accurate records of front desk supplies, ensuring that stock levels are maintained and costs are controlled.
  • Report any discrepancies or issues related to supplies and inventory management to management.

• Technology and Systems:

  • Familiarize yourself with property management systems (PMS), including check-in and check-out processes, guest profiles, and room assignments.
  • Ensure accuracy and efficiency when using PMS and other technology tools.

Qualifications:

• Minimum of 1-2 years of experience in a front desk or concierge role in an independent luxury property.
• Strong understanding of luxury hospitality standards and practices.
• Exceptional communication and interpersonal skills, with the ability to build strong guest relationships.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Familiarity with property management systems (PMS) and other technology tools.
• Flexibility to work varying shifts, including weekends and holidays as required.

Skills and Attributes:

• Friendly and approachable demeanor.
• Strong problem-solving skills.
• Ability to remain calm and composed in high-pressure situations.
• Strong communication and language skills (English required, additional languages an asset).
• Proficiency in MS Office and ability to learn PMS systems.