(Fresh Graduate) Customer Support - T&E Specialist (Japanese Speaker)

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Crafting a world where we all have more time with the people we love. That’s what makes us Roche.

Are you passionate about delivering outstanding customer service and the opportunity to support an innovative system? Join our dynamic team at Roche as a Travel & Expense Solutions Specialist – Japanese Proficient!

In this role, you will be at the core of our support operations, assisting Roche employees with the Concur system—an essential tool for handling Travel & Expense processes. This position offers an outstanding opportunity to combine your passion for customer service with your problem-solving skills and expertise in digital navigation. Ready to drive perfection and innovation? Let’s elevate the Concur experience together!

The Opportunity:

• You will engage with users from Japan and English-speaking regions, addressing inquiries related to SAP Concur's Travel & Expense applications.
• You will guide users through Concur’s tools and functionalities, ensuring they grasp T&E processes with ease.
• You will efficiently log and handle queries in our ticketing system, ensuring swift resolutions and maintaining service quality.
• You will adhere to performance targets, SLAs, and SOPs to provide outstanding service.
• You will collaborate with cross-functional teams, escalating complex issues to level-two support, and promoting team performance.
• You will become a Concur expert, sharing product knowledge across teams, empowering users on expense reporting and compliance, and ensuring adherence to SOPs, regulations, and ethical standards.

Who you are:

• You hold a bachelor’s degree in Accounting, Finance, or a related field, or have equivalent work experience.
• You are a recent graduate encouraged to apply based on enthusiasm and a strong willingness to learn.
• You are proficient in English and Japanese, enabling you to communicate effectively with users across the APAC region.
• You have a collaborative spirit with experience working in cross-functional teams.
• You have a detail-oriented mindset with a talent for analytical thinking and problem-solving.

Preferred:

• Experience in call centers or T&E support is a plus, but your passion and willingness to learn are equally valued.
• You have an understanding of Travel & Expense processes, particularly with Concur, and proficiency in analytical and presentation tools.
• You possess organizational prowess with strong prioritization skills and a dedication to meeting deadlines.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.