Fraud SAR Ops Analyst (Hybrid) - C09

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Fraud SAR Ops Analyst (Hybrid) (Internal Job Title: Fraud Ops Analyst - C09) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future. For instance, Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling, and more. Coverage varies by country.

The Fraud Ops Analyst is an entry-level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

In this role, you’re expected to:

1. Review and refer suspicious activity associated with confirmed fraud cases and/or scam incidents or events in accordance with the Fraud Referral of Suspicious Activity Process and Procedures.
2. Ensure all the transactions review and dispositions are completed within the stipulated turnaround time.
3. Ensure all fraud referral transactions, including documentation and updating of system notes, are processed promptly and accurately.
4. Escalate any concerns or issues to the Manager. Provide feedback and recommendations on the next course of action in relation to Fraud referral of suspicious activities.
5. Monitor account refresh activity daily to ensure completion and all requirements are met.
6. Build strong relationships with peers. Demonstrate a fundamental understanding of how the team interacts with others in accomplishing the objectives of the area.
7. Impact the business directly through the quality of the tasks/services provided.
8. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

1. 1 - 2 years of relevant work experience.
2. Demonstrates a foundational understanding of the Financial Industry and related skills.
3. Proficient in Microsoft Office.
4. Excellent verbal and written communication skills.
5. Strong analytical skills.
6. Bachelor’s degree/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community, and make a real impact.

Take the next step in your career, apply for this role at Citi today

Job Family Group: Operations - Services

Job Family: Fraud Operations

Time Type: Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.