Fraud Ops Senior Analyst (Hybrid) -C10

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi’s Securities Services (SS) supports our clients’ business by drawing on the strength of our unmatched global footprint, which provides them with access to local expertise and scalable solutions to support their ambitions.

We’re currently looking for a high caliber professional to join our team as Fraud Ops Senior Analyst (Hybrid) (Internal Job Title: Fraud Ops Analyst 2 - C10) based in Kuala Lumpur, Malaysia. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future. For instance: Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling, and more. Coverage varies by country.

The Fraud Ops Analyst 2 is an intermediate level position responsible for contributing to the development of fraud management policies, processes, and procedures to minimize the impact of fraud in coordination with the Operations - Services team. The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

In this role, you’re expected to:

1. Analyze fraud trends, conduct investigative research into losses, and analyze loss type data to determine fraud patterns.
2. Perform data validation independently in support of fraud management personnel.
3. Assist in executing the business strategy by developing and producing Management Information Systems and analyses.
4. Make recommendations related to fraud prevention and loss control and ensure the quality of the tasks/services provided.
5. Provide guidance and input to department, cross-functional, or cross-area teams that focus on process improvement efforts or projects.
6. Monitor, assess, analyze, and/or evaluate processes and data, and identify policy gaps and formulate policies.
7. Interpret data and make recommendations, and have a basic working knowledge of industry practices and standards.
8. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

1. 2-3 years of relevant work experience.
2. Consistently demonstrates clear and concise written and verbal communication.
3. Demonstrated ability to remain unbiased in a diverse working environment.
4. Bachelor’s degree/University degree or equivalent experience.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community, and make a real impact.

Take the next step in your career, apply for this role at Citi today.

Job Family Group: Operations - Services

Job Family: Fraud Operations

Time Type: Full time

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.