Fraud Operations Analyst (Hybrid)

At Citi, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients – whether they be consumers, corporations, governments, or institutions – to help them meet their biggest opportunities and face the world's toughest challenges.

Shape your Career with Citi

We’re currently looking for a high caliber professional to join our team as Fraud Operations Analyst – Hybrid (Internal Job Title: Fraud Ops Analyst - C09) based in Kuala Lumpur . Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

• Perform short and long term forecasting analysis and standardized fraud analysis.
• Make judgments based on practice and precedence, and work within guidelines, under general supervision.
• Develop and maintain working knowledge of business/industry standards and practices.
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area.
• Identify inconsistencies in data or results, and exchange information in a concise and logical way.
• Impact the business directly through the quality of the tasks/services provided.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• Relevant experience in a related role.
• Knowledge and previous experience in the Investigation and Fraud claims process.
• Experience in trend analysis and alerts in early fraud detection.
• Extensive knowledge of the Bank's Transactional Processing platforms.
• Proficient in Microsoft Office and Access.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.
• Bachelor’s degree/University degree or equivalent experience.

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Take the next step in your career, apply for this role at Citi today.

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

• Able to work on shift and on weekends.
• Able to communicate Cantonese.

Job Family Group: Operations - Services

Job Family: Fraud Operations

Time Type: Full Time

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