Fraud Analyst

Job Responsibility:

1. Review suspicious transactions generated by fraud detection systems; the analyst must be highly sensitive to abnormal/fraudulent transactions to minimize loss at the earliest stage and be alert to new emerging fraud trends/patterns.
2. Responsible for making sound judgments and decisions on the alerts in accordance with the operating guidelines and procedures to prevent and minimize fraud losses.
3. Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for the respective businesses and ensure that fraud loss does not exceed the plan.
4. Meet expected service levels in handling inbound calls.
5. Process offline referrals and alerts from client's customers and other operating units in a timely manner.
6. Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate such transactions.
7. Meet the productivity and quality expectations for this function.

Knowledge / Experience / Qualifications:

1. Strong analytical and problem-solving skills.
2. Excellent organizational skills - ability to multi-task and prioritize work.
3. Ability to work effectively across portfolio risk policy teams and functional areas teams.
4. Willing to work on rotating shifts to provide 24X7 coverage.
5. Experience working in a fast-paced, structured work environment (financial services, call center, retail, etc.).
6. Excellent communication in English to support AU Market, judgment, and problem resolution skills.