Field Trainer for Smartphone

Job Role Description

The Region Trainer is responsible for providing full training support such as product training and soft skill training to the region Retail Supervisors, Promoters, and dealers’ staff. He/she acquires all relevant training knowledge and needs from the country training manager. Prepares training material, coordinates all region training plans, and carries out training execution according to the country training manager's planning. Facilitates and delivers internal learning solutions and develops in-house training programs as assigned.

Critical Work Functions and Key Tasks

• Deliver Training Excellence
  • Plan training schedules and coordinate participants, internal or external parties (dealers) to attain the training.
  • Prepare all training materials and test questions.
  • Prepare training venue and ensure all training equipment are in working condition.
  • Prepare training programs that cover knowledge gaps.
  • Demonstrate training vision.
  • Manage a diverse training environment.
  • Coach for service and sales performance.
  • Upload training material and training deliverables in RMS system.
  • Evaluate training effectiveness through trainees' knowledge retention (Test).
• Managing Training Diversity
  • Building a High-Performance Team.
  • Conduct Sales Technique and Product Training.
  • Cultivate sales and service performance.
  • Conduct all stand-up training and online training in accordance with training manual, requirements, and specifications.
  • Participate and conduct sales rallies event.
  • Developing and Engaging Team for Workplace Success.
• Engage in Innovation and Productivity Initiatives
  • Lead and motivate the team to contribute to productivity improvement and innovation.
  • Coach productivity and innovation initiatives.
  • Attend to dealers and partners' queries related to product knowledge.
  • Generate ideas that may potentially contribute to productivity improvements and innovation.
• Manage People
  • Motivate Retail Supervisors and promoters.
  • Develop team cohesiveness.
  • Build team capability.
• Manage Customers / Dealers
  • Build and maintain strong relationships with dealers and partners.
  • Provide training support.

Skills & Competencies

• Technical Skills & Competencies
  • Training Facilitation
  • Product knowledge and demonstration
  • Sales Training
  • Service Excellence Training
  • IT System usage Training
  • People and Relationship building Training
  • Visual Merchandising Training
  • Training Report and Analysis
  • Online training tools
  • Presentation skills
• Generic Skills & Competencies (Top 5)
  • Communication
  • Organizational skill
  • Service Orientation
  • Teamwork
  • Interpersonal Skills

Salary Range : RM 2,500 - RM 4,000