Field Services Engineer

• Provide on-site software installation and technical support to customers, resolving complex issues related to automation software systems.
• Diagnose and troubleshoot hardware/wiring and software problems in a timely and efficient manner.
• Communicate technical solutions to customers in a clear and concise manner.
• Provide training and guidance to customers on issue resolution.
• Maintain accurate and up-to-date user/training and troubleshooting manuals.
• Travel to customer sites (including international sites) to provide hands-on technical support.
• Dynamic work shifts may be required on a need basis.

Education Background:

• Candidate must possess at least a Bachelor's degree in Electrical/Electronic Engineering/Computer Science/Software Engineering.

Experience Background:

• Experience in software testing and maintenance.
• Excellent leadership, communication, and customer skills.
• Ability to work under pressure and in a dynamic environment.
• Strong software troubleshooting skills in Windows and Linux environments.
• Experience in automation software support and maintenance is an advantage.
• Ability to develop software scripts and troubleshooting tools is an advantage.
• Knowledge of SECS/GEM and SEMI standards is an advantage.
• Basic knowledge of relational databases, including MSSQL, MySQL, and Oracle, is an advantage.