Field Service Manager

Join a team recognized for leadership, innovation and diversity

THE FUTURE IS WHAT WE MAKE IT.

Field Service Manager
Kuala Lumpur, Malaysia

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Make the Best You.

Working at Honeywell is not just creating incredible things. You will have the opportunity to work with our talented and friendly team of professionals and be part of a global team of future shapers.

Join Us and Make an Impact.

We are currently seeking a Field Service Manager to join our team in our Kuala Lumpur office. Reporting to the Director Field Service Engineer, your focus will be on daily engagement and teaming with customers, team members, sales and marketing, and project operations to maximize customer satisfaction and excellence in delivery for profitable growth.

The Field Service Manager (FSM) is responsible for the Services business, providing Operational Management through delivery and execution of service solutions in compliance with customer specifications and contractual agreements, leading a team of field personnel, managing a P&L, owning Nos & driving to achieve expected results, and growing the service business inside existing and new customer locations. Support & lead Sales and report the current and future performance of the department.

Key Responsibilities

• Develop, lead & motivate a high-performing Services team and facilitate the team’s achievement of goals and objectives.
• Develop long-term, high-quality sustainable business relationships with customers by engaging with management teams and consistently exceeding expectations.
• Overall P&L responsibility.
• Develop and report performance metrics.
• Develop and oversee team.
• Lead continuous improvement projects.
• Train and mentor field service technicians and engineers.

Key Experience & Capabilities:

• Bachelor’s degree in business or technical discipline preferred.
• Minimum 10+ years of experience in managing service solutions and customer expectations.
• Able to demonstrate strong knowledge/application of Distribution Control Systems (DCS), Safety Systems, and Programmable Logic Controls (PLC) Process Control experience.
• People management experience. Ability to lead and influence individuals either directly or indirectly.
• Excellent communication skills.
• Demonstrated ability to influence at varying levels across the organization.
• Demonstrated ability to operate independently.
• Ability to use experience to appropriately apply the established standards.
• Previous customer service experience.

About Us
The world is changing. And it’s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We’re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, and supply chains.

Discover More
We’ve been innovating for more than 100 years and now we’re creating what’s next. There’s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/.

If you believe what happens tomorrow is determined by what we do today, you’ll love working at Honeywell.

The future is what we make it. So join us and let’s do this together.

Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Copyright 2024 Honeywell International Inc.

Additional Information

• JOB ID: req482607
• Category: Customer Experience
• Relocation Tier: Not Applicable
• Security Clearance:
• Aviation Authority (FAA for US):
• Band: 04
• Referral Bonus: 4000
• Requisition Type: Pre-sourcing Requisition
• US Citizenship:
• FLSA Statement:
• FLSA CODE: Exempt