Field Service Engineer

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At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates.

The Field Service Engineer for Beckman Coulter Diagnostics is responsible for providing high quality service to ensure customer satisfaction; primary field service support in Malaysia; technical support to service engineers and inter-departmental parties. Further objectives include carrying out various service tasks and assignments and ultimately assist the team in increasing service income and reducing costs.

This position is part of the BCMY Service Department located in Selangor Malaysia and will be hybrid mode.

You will be a part of the Service Team BCMY and report to the Service Supervisor. If you thrive in a fast-paced and supporting role and want to work to build a world-class technical support team organization—read on.

In this role, you will have the opportunity to:

• Deliver quality service to meet internal KPI requirements.
• Attend service calls to carry out instrument installation, corrective maintenance, preventative maintenance, modifications, upgrades, inspections, safety tests, check-ups, and various field service related activities.
• Attend urgent service calls to maintain the operation of critical accounts at off-hours.
• Prepare and submit field service reports, expense report, on-duty reports, and various service related reports.
• Inform service admin of the daily service calls and task arrangements for effective manpower management.
• Use and maintain the tools and equipment according to quality requirements.
• Follow the quality and safety requirements while performing service tasks.
• Handle escalated service calls and gather necessary resources and support to tackle it.
• Provide service support to activities and events organized by inter-departmental parties.

The essential requirements of the job include:

• Education – Degree or equivalent in Electronic Engineering, Science & Technology, Biotechnology, Engineering (Bioengineering/Biomedical).
• Experience – At least 3 years’ experience in the same capacity in an IVD Field.
• Required Skill – Ability to troubleshoot, investigate and resolve standard technical problems. Fluent in English and Bahasa Melayu.

It would be a plus if you also possess previous experience in:

• Ability to communicate effectively with both customers and colleagues to ensure customer satisfaction.
• Experience with workflow study and knowledge with AutoCAD.

Danaher is committed to a diverse and inclusive culture where everyone feels they belong and all voices are heard.