Field Sales Account Manager (Hunter)

We are looking for talents who experienced in Forwarding/logistic commercial knowledge to join our Penang Sales team. This role will be acting as Experienced Professional Field Sales (KAM-hunter) by providing customer personalized approach and service.

The role required to execute the below tasks and initiative:

• Manages relationship of a defined number of Strategic Business Customers and prospects in a particular sector (serves as primary contact for the customers and coordinates the account e.g. with regards to Trade Lane involvement).
• Will be assigning to one of the Major Product either Airfreight or Ocean freight.
• Formulate a personal sales plan that incorporates initiatives for identifying and gaining new Strategic business prospects in line with the Product Major and maximizes growth within the existing account base so that the required account sales results are achieved.
• To drive in gaining other potential business from the new or existing customer outside of the major products.
• Focus on penetrating into new FDI and an expansion of customer base that are currently rapidly growing in Northern area mainly Penang & Kedah.
• Ensures that FS Manager activities are aligned with global/regional sector strategy.
• Focuses more on customer and sales building through attending external customer meetings and internal meetings as necessary in order to support business development.
• Achieves stipulated sales target by maintaining a healthy pipeline, good contractual performance and proactive thinking.
• Ensures accuracy and proper maintenance of sales activity records through regular reporting and analysis of sales activities.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's).
• Ensures successful retention of customers by maintaining close liaison with them, ascertaining their satisfaction level via DHL Global Forwarding service standards and to anticipate and/or prevent potential problems.
• Coordinates with Product on account planning, customer enquiries, business reviews, etc.
• Updates Product and executive sponsors at regular intervals, ensuring they have an awareness of business-critical issues.
• Consults Product and Sector Heads on potential solutions and best practice.
• Gathers customer and market information to update Product and Trade Lane on current conditions. Maintain and support inter-departmental relationships & assist in account receivable issues.
• To be aware targets and drive Company’s Objectives, Targets and Programs that are approved by Management for its intended results.
• To check with department IMS coordinators in respect of environmental legal requirements.
• To be aware of the environmental aspects and its impact in the daily course of work and take measures to minimize any significant impacts.
• Implement/Assist to implement operational controls of activities with environmental aspects having significant impacts on the environment.

To be successful in this role, we are expecting the below:

• Possess Diploma/ bachelor's degree in Logistic Management & Transportation or any equivalent academic background.
• Minimum 2 year working experience in the freight forwarding business.
• Exposure to Freight Forwarding will be added advantage.
• Proficient in Microsoft Office, including word, Excel and PowerPoint as well as Microsoft Outlook
• Fluency in conversing and writing in English is require as this position will interact with clients and aboard colleagues.

Skills required:

• Initiative - Problem solver and willing to take more responsibility.
• Analytical (attentive to details)
• Customer Orientation
• Planning and Organizing (able to Be Multitasking)

Attribute required:

• Work Independently (minimal supervision)
• Positive Mindset (able adapt to system changes)
• Fast learner & Proactive
• Good self-disciplinary
• Work under pressure.

***This position will be based at our Penang Branch, Bayan Lepas.