Field Application Scientist

```html

Job Description

Responsible for pre-sales & post-sales activities including conducting demo, CMEs, evaluation, training & etc. Assists in documentation of routine activities in compliance with company’s quality management system. Handle troubleshooting calls/on-site investigation. Might need to work out of office hours.

Personal Requirements

1. A customer-facing personality, including the ability to build positive relationships and engage in scientific discussions with customers.
2. Ability to demonstrate proper etiquette and empathy for each customer interaction.
3. Understand customer experimental needs/objective(s) and provide company solutions that help to achieve customer scientific goals.
4. Ability to support customer technical problems by phone calls, email, webinar, or in-person.
5. Ability to integrate both internal and field-based resources to find solutions based on customer requests.
6. Ability to prioritize conflicting customer requests based on urgency and business value.
7. Fluent in English, both oral and written. Additional language skills are welcome.

Position Requirements

1. Minimum Bachelor in Biomedical Science/Medical Laboratory Technology or equivalent.
2. 1-3 years in clinical laboratory experience, and/or minimum 1 year in field-based application support is required. Fresh graduates are encouraged to apply.
3. Familiar with clinical laboratory workflow and diagnostic tests.
4. Basic technical knowledge and understanding of molecular biology, including DNA/RNA extraction, PCR, qPCR & dPCR would be a plus point.
5. Excellent and effective communication skills with good interpersonal characteristics.
6. Good team player and able to work independently.
7. Able to travel within (domestic) and outside (international) of Malaysia.