Facilities Coordinator

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Facilities Coordinator (FC) or Services Ambassador (SA) is responsible for providing excellent customer service and creating an exceptional experience for all staff, TVCs, their guests, and vendors who are their business partners. The SA must be able to effectively communicate information verbally regarding the building, the office, and its facilities, and facilities in and around the area. Additionally, it is the responsibility of the SA to maintain the cleanliness, comfort, safety, and overall appearance of their assigned area to the highest standards, either through self-performance or vendors. The SA must be able to offer assistance to all staff at this site. The expression “Going above and beyond” is a normal operating standard for this position. The SA will perform any other tasks that may be assigned to them which are related but not exclusive to customer service, hospitality and experience, finance and admin, project coordination, the broad spectrum of facilities & building management and operations (hard and soft services, transport and waste management, etc.), space planning, event management, and any others that may fall within the scope mentioned. Create and provide memorable and exceptional experiences for all clients, internal and external, in the office.

Key Responsibilities:

• Ensure messaging is consistent and in line with directions given by the Supervisor.
• Respond to client inquiries and concerns promptly and with courtesy and enthusiasm.
• Build relationships by engaging clients in authentic, personable conversations.
• Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested.
• Provide a positive environment where things get done.
• Take ownership of customer issues and proactively seek to resolve them quickly.
• Provide end-to-end service; take responsibility and accountability.
• Provide exceptional communication to clients.
• Maintain current/up-to-date knowledge of the building and office procedures and client/guest-related information.
• Patrol and check the office for cleanliness issues, safety (and security) hazards and document any irregularities.
• Report and log data on unusual occurrences such as property damage, injuries, theft, etc., and create detailed incident reports in a timely manner.
• Provide back-up support and cover to absent team members.
• Provide emergency on-site attendance as needed.
• Carry out tasks related to customer service, hospitality and experience, administration, and the broad spectrum of facilities & building management and operations.

Qualifications:

• Bachelor's degree in Business Administration or related field.
• At least 2-3 years of relevant experience (engineering background is an added advantage).
• IFM operations industry preferred.

Job Details:

• Normal working hours: Monday-Friday, 8:30am-5:30pm.
• Work arrangement: on-site / in office at Menara Etiqa, Bangsar.
• Traveling required within Klang Valley (KL Sentral & Bukit Bintang) on an occasional basis and only when necessary.

Location: On-site – Kuala Lumpur, Malaysia

Job Tags: Hiring