Executive, Wholesale

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Responsibilities:

• Assist the Senior Executive in developing and implementing strategies for wholesale business growth.
• Support in preparing proposals, quotations, and agreements required for wholesale clients.
• Organize and maintain documentation for contracts, service agreements, and customer correspondences.
• Provide administrative support for scheduling meetings, preparing materials, and following up on action items.
• Monitor deadlines and ensure tasks assigned by the Senior Executive are completed on time.
• Liaise with wholesale clients on behalf of the Senior Executive to address inquiries and collect feedback.
• Ensure all customer requests, including quotations and service inquiries, are addressed promptly and escalate critical issues when necessary.
• Prepare and maintain customer profiles and service records to assist the Senior Executive in account planning and relationship management.
• Coordinate with internal teams, including engineering, PMO, service delivery, and network operations, to ensure seamless execution of tasks assigned by the Senior Executive.
• Monitor ongoing projects, providing updates to the Senior Executive to facilitate decision-making.
• Assist in ensuring timely renewal of customer contracts and service agreements.
• Compile and prepare reports on revenue monitoring, performance metrics, and client activity as directed by the Senior Executive.
• Verify billing data and support the Senior Executive in ensuring error-free invoices are submitted before cut-off dates.
• Maintain records of all departmental activities, ensuring they are up-to-date and accessible for reference.
• Prepare related documentation and follow up with customers until the document is signed and returned.
• Support the Senior Executive in monitoring compliance with PPGs, ISO standards, and regulatory requirements.
• Assist in reviewing and improving processes to ensure operational excellence.
• Ensure tasks assigned are aligned with company policies and objectives.

Requirements:

• Diploma or Degree in Telecommunications, Business Administration, or a related field.
• 1–3 years of experience in a similar support role, preferably in telecommunications or a related field.
• Excellent organizational and time management skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong communication and interpersonal skills to collaborate effectively with internal and external stakeholders.
• Basic understanding of telecommunications processes and wholesale operations.
• Ability to work under guidance and meet tight deadlines with attention to detail.