Executive, Technical Quality Coordinator

Job Description - Executive, Technical Quality Coordinator (MER0003GKS)

Group: Mercedes-Benz Group AG

Objective of Job:

1. Support the team lead in the operations of Technical Quality control.
2. Process, validate, and monitor smooth operations of the Technical quality control areas in the supply chain logistics processes.
3. Execute and support technical audits, system and business development, and planning strategies for the future regional logistics centre in the import and export automotive parts business.
4. Ensure validation of high quality of part quality control and data management.
5. Collaborate closely with the Warehouse team on activities and execution of vendor decisions.
6. Support administration, programming, documentation, and compliance with the guidelines of TRP processes in the areas of fulfilment, planning, transportation, BI, and master data.
7. Document and develop work instructions and workflows for the approved end-to-end processes for system and business processes along the relevant SCM E2E areas.

Job Designation/Field of Work:

1. Technical Quality Control Operations: Ensure daily operations are carried out in compliance with Quality Standards and contribute to team collaboration.
2. Technical Advisory & Consultation: Support inquiries regarding Quality matters and provide advisory for packaging improvement techniques. Handle customer claims, escalations, and special requests, and verify parts quality with Central governance.
3. Special Parts Handling: Lead, monitor, and support on PSL process and related returns, CIQ inspections, and packaging improvements.
4. TRP Support & Programming: Monitor and support processing and programming workshop keys, remote keys, and parameterisation of control units.
5. Claim Validations and Inspections (Vendor & Customer Claims): Perform technical evaluations and investigations of parts, prepare technical reports, and monitor customer requirements for improvement measures.

Qualifications:

Education:

• Diploma in Business Administration, Engineering, Supply Chain Management, Logistics, or any discipline.
• Excellent computer skills, especially in MS Office - Word, PowerPoint, and Excel.

Experience:

• Minimum 3 years of related working experience in Automotive Parts business, Supply Chain, or Logistics.
• Extensive knowledge of spare parts business and operations.
• Excellent communication and negotiation skills.
• Strong command of English required for communication with regional countries in Asia Pacific and MB Global GSP colleagues.

Specific Knowledge:

• Added advantage but not necessarily compulsory - SAP Knowledge EWM, CRM, ECC.
• Technical knowledge of automotive and technical documentation.
• Good knowledge and understanding of the laws, regulations, and guidelines of Free Zone Operations.