Executive/Senior Executive NPL & Recovery (Operation Improvement)

Executive/Senior Executive NPL & Recovery (Operation Improvement)

1) Identifying and Addressing Inefficiency -

1. Process Analysis: Analyze existing processes to identify bottlenecks, redundancies and areas where improvements can be made.
2. Data Analysis: Use data to track performance, identify trends and pinpoint areas for improvement.
3. Problem Solving: Develop and implement solutions to address identified issues, ensuring they are effective and sustainable.

2) Implementing Improvement Strategies:

1. Process Optimization: Streamline workflows, reduce steps, and automate tasks to improve efficiency.
2. Technology Integration: Implement new technologies to improve operations, such as automation, data analytics, or CRM systems.
3. Resource Management: Optimize resource allocation including personnel, equipment and budget to maximize productivity.
4. Project Management: Manage projects related to operational improvements, ensuring they are completed on time and within budget.

3) Ensuring Compliance and Quality:

1. Regulatory Compliance: Ensure that all operations comply with relevant laws, regulations, and industry standards.
2. Quality Control: Implement quality control measures to ensure that products or services meet required standards.
3. Safety: Ensure a safe working environment for employees and customers.
4. Data Privacy: Maintain data privacy in line with global and local requirements.

4) Enhancing Customer Satisfaction and Productivity:

1. Customer Service: Improve customer service processes to increase satisfaction and loyalty.
2. Product/Service Quality: Enhance the quality of products or services to meet and exceed customer expectations.
3. Employee Engagement: Foster a positive and productive work environment by engaging employees and providing opportunities for growth.
4. Cost Reduction: Identify and implement cost-saving measures without compromising quality or customer satisfaction.

Requirements:

• Diploma or Degree holder or professional qualification in relevant disciplines.
• Minimum 2 to 3 years working experience in project handling/policy/procedure revision process and drafting.
• Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
• Proficient in MS Office applications.
• Strong logical, analytical and problem-solving skills.
• Ability to support and assist other team members, work under pressure and manage stress.
• Committed, energetic, independent, and self-motivated.
• Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.