Executive/Officer - Customer Care (Concierge)

Executive/Officer - Customer Care (Concierge)

Responsibilities:

• Manage customer complaints until case is closed via social media, walk-in, phone calls, or emails.
• Make public announcements.
• Daily operations at Concierge.
• Reply via our omni-channel system (CEH), attending telephone calls and face-to-face requests.
• Handle emergency accidents and incidents.
• Assist with the loaning of amenities, lost & found, and assisting senior citizens.
• Opening and closing of counter.
• Delight customers on a daily basis and during the festive season.

JOB REQUIREMENTS:

• Candidate must possess at least a Primary/Secondary School/SPM/'O' Level, Diploma, Advanced/Higher/Graduate Diploma, Customer Service/ Airline Operation/Airport Management or equivalent.
• 2 to 3 years of experience in Customer Service/ F&B/ Hotel & Management is required for this position.
• Competence in writing and communicating in Bahasa Malaysia and English. Competence in vernacular languages such as Mandarin and Tamil would be added advantages.
• Capacity to manage high stress situations.
• Demonstrate ability to work in a team.
• Capacity to work in shifts and able to work during weekends & Public Holidays, 6 working days.
• Willing to be based in Sunway Pyramid (Bandar Sunway).