Executive, Customer Service (Telemarketer/Outbound)

Executive, Customer Service (Telemarketer/Outbound)

CARSOME is on the hunt for a talented and experienced Telesales Customer Service Executive. We need a self-motivated person with strong communication and negotiation skills. Your duties include identifying potential customers and setting Free Test Drive appointments / Video Car Tour.

Your Day-to-Day

• Perform outbound calls based on leads assigned by Team Leads via CARSOME’s CRM system and also handle leads via CARSOME WhatsApp platform.
• Attend to customer inquiries by providing accurate information regarding CARSOME’s used car business, products, and service offerings.
• Support customers in account registration, test drive appointments, and car booking.
• Proactively persuade customers to reschedule appointments that have been cancelled.
• Proactively inform customers of ongoing deals and promotions.
• Deliver a high level of customer satisfaction.
• Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using CARSOME Telesales tools provided.

Minimum Requirements

• Education: SPM/Diploma/Degree.
• Able to work under a fast-paced environment; must have a positive mindset and be sales-oriented.
• Candidate with high integrity in values; prior professional experience in the automotive industry preferred but not compulsory.
• Candidate must be willing to work alternate 6 days and on public holidays and weekends.
• Office location: The Ascent Kelana Jaya.
• Strong English and Bahasa Malaysia verbal and written communication skills; Mandarin is a plus.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years of experience do you have as a Customer Service Executive?
• How many years of experience do you have in telesales?
• Do you have experience in a sales role?

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand, and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient, and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my.