Executive Customer Service (English & Bahasa Malaysia)

The Responsibilities of the Role:

• Assist customers with product selection.
• Answer basic questions and suggest various product options that are available.
• Manage customer complaints and escalations.
• Handle refund requests.
• Input customer interactions and problems into the Customer Relationship Manager (CRM).
• Participate fully in the team, taking part in regular team meetings and giving feedback and ideas to colleagues and management.
• Manage and attempt to resolve any complaints directed to the contact center.
• Escalate any queries or unresolved issues which cannot be completed within the agreed procedures.
• Work on agreed productivity and quality standards and any KPIs as provided by Management.
• Ensure a comprehensive understanding of all standards of performance including business protocol and comply with policies and procedures.

The Requirements for the Role:

• SPM/Diploma/Degree in any discipline.
• Good command of spoken and written English and Bahasa Malaysia.
• Basic computer knowledge: MS Office, MS Outlook, and Internet Explorer.
• Possess initiative, able to work independently and as a team.
• Dynamic, highly motivated, and a result-oriented team player with good interpersonal skills.

Contact Centre Operating Days/Hours: Monday-Sunday, 5-day week; off days based on roster.

The Offer:

• Attractive Salary (RM2500).
• Performance-related allowance on a quarterly basis for confirmed staff.
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.