Executive, Customer Service & Contract Administration (12 months Contract with Agency)

Job Description - Executive, Customer Service & Contract Administration (12 months Contract with Agency) (MER0003D2I)

Group: Mercedes-Benz Group AG

Description

You are on a mission: Drive Financial Excellence with Mercedes-Benz Services Malaysia!

As a part of one of the most prominent captive financial services providers, we are not just offering a job, but a passage to unparalleled professional growth. We are on the lookout for passionate, driven individuals who are ready to accelerate their careers and shape the future of mobility.

At Mercedes-Benz, you'll find more than a role; you'll discover a calling where your work reverberates with excellence and propels the industry forward. If you're ready to drive into a world of opportunity, Mercedes-Benz Services Malaysia is your destination.

Here's the role at a glance that might be beneficial for you to know:

• Responsible for customer call center to fulfill customers, salespersons, dealers, suppliers enquiries and requests related to Mercedes-Benz Finance, Insurance and Leasing business.
• To ensure thorough check for accuracy, completeness of documentation and adherence to all credit approval terms & conditions as well as legal and corporate regulations, and then to initiate quick disbursements; also to close contracts in the system quickly and manage customer file handling most efficiently.

Further roles and responsibilities:

• Fulfill customers’ expectations and needs, i.e. assist in enquiries for new loans, modification of accounts, attend to enquiries and requests relating to account management and customer’s complaints; early termination requests etc.
• Attend to dealers, suppliers and salespeople enquiries.
• Manages contract activation & disbursement process in the CMS and ensure timely payout to Dealers and Suppliers. Thorough check for accuracy, completeness of documentation and adherence to all credit approval terms & conditions as well as legal and corporate regulations.
• Manage customer data, administrate contract closing in CMS and ensure maintenance of Lien Registration and Release.

Qualifications

• Education:
  • Degree holder, preferably in Finance, Accounting, Business or related discipline.
• Work / Industry Experience:
  • Minimum 3 years of working experience.
  • Minimum 2 years experience for customer service center and operation in finance / banking industry.
• Technical knowledge:
  • Good knowledge in MS Office software like Word & Excel.
  • Good spoken and written English.
  • Conversant spoken and written Cantonese and/or Mandarin and other local dialects.
  • Good knowledge of Finance/Leasing Contract Management ERP (Enterprise Resource Planning).
  • Good knowledge of hire purchase terms and processes including contract administration and legal documentation.
• Good communication and interpersonal skills (ability to interact with all levels).
• Ability to quickly adapt to new culture and environment and to work with other departments.
• Attention to detail, figure-oriented, conscientious, careful, pro-active and accurate.
• Good sense on customer centric and improving customer satisfaction.
• Ability to multi-task.
• Ability to handle stress.
• Ability to work in a team as well as be independent.
• Problem-solving skills.
• Ability to meet deadlines.
• tactful.

If you have the drive to succeed and the desire to work with the best, we invite you to apply.

Take the lead on your career path with Mercedes-Benz Services Malaysia and let's shape the future of automotive finance together!