Executive, Customer Service

Avery Dennison (NYSE: AVY) is a global materials science company specializing in the design and manufacture of a wide variety of labeling and functional materials. The company’s products, which are used in nearly every major industry, include pressure-sensitive materials for labels and graphic applications; tapes and other bonding solutions for industrial, medical, and retail applications; tags, labels and embellishments for apparel; and radio frequency identification (RFID) solutions serving retail apparel and other markets. Headquartered in Mentor, Ohio, USA, the company employs approximately 36,000 employees in over 50 countries. Learn more at www.averydennison.com

ABOUT AVERY DENNISON SMARTRAC:

Built on a legacy of innovation and materials science, Avery Dennison has embarked on a new era of opportunity. This is an opportunity to take the functional and traditional label and enable it with digital technologies that can give every item a unique digital identity and digital life.

This “intelligence applied” technology has the capability to enable a world of connected everything. A world where the 'who, what and where' of every physical, become points of irrefutable fact and absolute visibility. Provenance, authenticity, sourcing, history, real-time location; guaranteed for businesses and consumers throughout the entire supply chain and all the way to the home. At its most simple, a company with a legacy in “making labels” becomes a category-leading technology company making the Internet of Things a positive, transformative, world-wide reality for all of us. The label has always told us something about the product. Now it can tell us everything.

In February 2020, Avery Dennison acquired Smartrac, a leading manufacturer of RFID products. Integrated within the Intelligent Labels business, we view our combined potential as limitless. Collectively, our deep industry knowledge and expertise in technology and innovation, R&D, quality and service serve to drive RFID and technology adoption across multiple industries. By standing on the shoulders of today, we walk taller into tomorrow - and we take those steps together, as pioneers, in a future we may share and positively determine. And we want you to be part of our journey!

Job Description

Your roles:

This role requires the person to possess strong communication, interpersonal and negotiation skills, as well as a thorough understanding of customer service function, company products and regulatory requirements.

Activities may include but not limit to:

• To manage all customer service related work including but not limited to customer orders processing such as order inquiries, acknowledgement, confirmation and samples request.
• To process validity of orders against part numbers and prices and to process orders into the ERP system and send out order confirmation to customers.
• To communicate with Production Planning, NPI and PPD for orders delivery date and negotiate with customers with the best commit date and if rescheduling is needed, to renegotiate the new commit date.
• Notifying customers when products are ready for shipment and confirm their shipping instructions and work with Logistics personnel to make sure shipment is on schedule.
• Working along with Global Customer Service to assist whenever needed.
• To support Global Sales in handling orders, samples, report, maintain and create new accounts.
• To assist customers to resolve service and quality issues when complaints are raised.
• To prepare monthly sales and orders reports.
• Managing day to day business of the customer service function on the site.
• Other responsibilities and tasks as assigned due to operational needs.

Qualifications

Job Requirements:

• Bachelor’s Degree in Business Administration, Management, Customer Services, Logistic or related studies.
• At least 5 years of customer service working experience in the manufacturing industry.
• Good interpersonal and negotiation skills.
• Details oriented and able to multitask, proactive, independent and self-starter.
• Excellent verbal and communication skills. Good writing and fluent English and Bahasa Malaysia. Mandarin is an added advantage.
• Able to liaise and negotiate with customer and operations personnel.
• Proficient in Google Suite or MS Office software.
• Experience with Operations process (i.e. ERP, Planning, Financial) and Oracle software will be an added advantage.
• Motivation, reliability, assertiveness and structure.
• Proactive and able to perform the tasks assigned independently.

Additional Information

All your information will be kept confidential according to EEO guidelines.