Executive, Customer Relations Management ( URGENT - 1 YEAR CONTRACT)

Executive, Customer Relations Management ( URGENT - 1 YEAR CONTRACT)

Are you looking for an immediate opportunity with a reputable company that will help you grow your career? We are a well-known, publicly listed property developer, and we are looking for a friendly, organized and service-focused person to join our team as a Customer Relations Executive to build strong relationships with our customers. Your role will be to handle customer feedback, questions, and concerns while working with other teams to ensure customer satisfaction. You'll help make sure customers have the best experience possible, which helps our company grow. This job is great for someone who has a strong interest in real estate and enjoys being in the thick of action.

Why You Should Apply:

• Work with an Established Company: Join a top property developer known for excellence. You'll work with a mature and experienced team where you can learn and improve your skills.
• Perfect for Job Seekers in Transitions: If you're between jobs or looking for an immediate role, this is the perfect opportunity for you to gain meaningful experience. You’ll have the chance to sharpen your skills and add valuable work experience to your resume.
• Great Location: You will be based in Kota Emerald, Rawang, perfect for those who are seeking opportunities in Rawang.
• Fresh Graduates Welcome: If you are a fresh graduate, this is a great place to start your career and gain valuable experience.

Responsibilities:

• Handle customer questions, complaints, and requests, including issues with property handovers and defect complaints.
• Work with other departments to improve the customer experience through retention programs.
• Make sure customer complaints and inquiries are tracked and followed up on, aiming to resolve them quickly.
• Attend weekly meetings with site teams to ensure defect management is running smoothly.
• Carry out customer satisfaction surveys during handover processes.
• Work with authorities and internal departments to resolve customer complaints.
• Participate in customer relations programs to boost property value and company image.
• Ensure all activities follow company policies and procedures.
• Take on any other duties as assigned by management.

Skills and Qualifications:

• Strong communication skills: clear, concise, and friendly.
• Positive and professional attitude.
• Familiarity with Microsoft Office.
• Ability to work well in a team and multitask effectively.
• Strong sense of urgency and ownership.
• Professional appearance with a pleasant demeanor while on duty.

Requirements:

• Diploma in Sales & Marketing, Property Development, Real Estate Management, or a related field.
• Experience in the property industry is a plus.
• Friendly, attentive, and confident when handling customer inquiries or difficult situations.
• Fluent in both Bahasa Malaysia and English. Knowing other languages is a bonus.
• Able to commit to a 1 (one) year contract.
• Prefer immediate starters. Fresh graduates are encouraged to apply!

Join us and be part of an energetic team committed to excellence and innovation.