Executive - Contract Logistics/SCM, Operations

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are here to move.

Responsibilities

• Maintain high customer satisfaction through excellence in dispatching, identifying, receiving, and ensuring product quality.
• Plan and oversee the efficient operations of the assigned department.
• Meet or exceed customer KPIs and internal quality objectives by regularly monitoring performance and reporting to the manager.
• Communicate closely with customers to understand and fulfill their requirements.
• Participate in continuous quality improvement initiatives and implement new methods and process reviews.
• Ensure timely submission of department reports as required by management and customers.
• Oversee warehouse inventory, material handling, transportation, and manpower planning.
• Manage the movement, distribution, and storage of products.
• Control the flow of incoming materials and outgoing shipments.
• Set clear expectations for employees and provide necessary training.
• Maintain and account for all assigned department tools and equipment.
• Ensure work areas are well-maintained for optimal ergonomics.
• Ensure packed goods are properly checked and collected by drivers.
• Maintain proper storage of goods and uphold good housekeeping standards.
• Update and track stock levels and maintain accurate records.
• Coordinate shipments, delivery schedules, and related logistics workflows.
• Manage root cause investigations and reduce overages, shortages, and damaged shipments.
• Address and investigate customer complaints.
• Collaborate with internal teams and customers to drive continuous improvements in processes, productivity, and cost efficiency.
• Ensure compliance with hygiene, sanitary, and workplace safety standards at all times.
• Prepare and monitor the Handling Line report.
• Perform any ad hoc duties assigned by managers.

Qualifications

• STPM or a Degree in Logistics, Supply Chain, or a related field with equivalent experience.
• Minimum of 3 years of warehousing experience.
• Strong proficiency in SAP, NGW system, and Microsoft Excel.
• Overall operational accountability for Inbound, Outbound, TKM, RVC, and Non-Bonded activities.
• Responsible for consolidating weekly and monthly reports (e.g., HC report).
• Ownership of Monthly KPIs and participation in weekly reviews with customers (Anna/KP/Lu Li).
• Lead audits for Safety & Health, Quality, Cycle Count/KPMG, and ISO9001 compliance.
• Process owner and trainer for Work Instructions (WI) and Standard Operating Procedures (SOP).
• Measure labor productivity annually.
• Ensure proper storage of non-bonded items per customs requirements after Duty & Tax payments for shipment arrangements.
• Oversee daily cycle counts, ensure compliance, and report discrepancies.
• Validate monthly billing reports.
• Perform weekly inventory matching validation between SAP and NGW.
• Request storage period extensions for Customs lot validity when necessary.
• Knowledge of customs declaration procedures for incoming and outgoing shipments.
• Maintain a positive work attitude and strong sense of responsibility.
• Ability to work under pressure.
• Strong interpersonal skills and effective communication with management and workers.
• Ability to set priorities, work independently, and achieve objectives with minimal supervision.
• Strong problem-solving skills.
• Excellent organizational and time management abilities.
• Independent, team-oriented, and highly ethical.

To be considered for this position you must have valid rights to work and live in Malaysia.