Executive, Client Engagement

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As an Executive - Client Engagement at Holiday Tours, you will be responsible for delivering exceptional customer service, retaining existing clients, building a new client base, and achieving sales targets. This role is crucial in identifying business opportunities, developing new accounts, and contributing to the overall objectives of the business unit. The Client Engagement will ensure that customer interactions align with Holiday Tours' high standards, ultimately optimizing performance and driving business growth.

Job Responsibilities:

• Develop a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability. Responsible for achieving sales and operations targets and performance for your department.
• Initiate and coordinate development of action plans to penetrate new markets, ensuring proposals are delivered/handled on time.
• Provide timely, accurate, competitive pricing on all completed prospect applications submitted for pricing and approval, while striving to maintain maximum profit margin. Organize a working schedule amongst the personnel handling emails, inquiries on quotations, operations, etc.
• Plan a timetable on sales calls to your clients followed by a report.
• Plan outstation sales calls to your clients and branches followed by a report.
• Liaise and work closely with Account Managers, Ticketing and operations personnel, Overseas operators, suppliers, and Airlines personnel.
• Manage the growth of existing corporate (National & Global) clients' travel programs.
• Overall client account management & retention activities (travel review, sales call, roadshow, debtors & ageing, upselling, client feedback management, etc.).
• New sales acquisition activities (new leads generating strategy, cold calling, networking events, RFP) and other revenue-generating activities (e.g., MICE events, tour leading, acquire client personal travel).
• Administrative work to maintain account files, folders, and overall client reporting tasks.
• Liaise and assist other departments and HQ/branches on matters relating to corporate sales.
• Provide timely feedback to senior management regarding performance.
• Maintain accurate records of all pricings, sales, and activity reports.
• Create and conduct proposals and presentations.
• Recommend process improvements and attend training.
• Adhere to all company policies, procedures, and business ethics codes and ensure that they are communicated and implemented within the team and the company's SOP.
• Safeguard and not disclose customer (personal and organization) details and our company’s confidential information.
• Assist in Trade shows / Customer shows when necessary (e.g., MAS Travel fair, MATTA, etc.).
• Perform other duties at the discretion of the company.

Job Requirements:

• Diploma/Degree in Tourism & Hospitality Management, Business Administration, or a related field.
• Experience in customer service and sales roles, with a track record of meeting or exceeding targets.
• Exceptional interpersonal and communication skills, both written and verbal.
• Willingness to travel as needed for client meetings and industry events.
• Adherence to ethical standards and a commitment to upholding company values.

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Your application will include the following questions:

• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as a Client Engagement Executive?
• Do you have experience in a sales role?

Holiday Tours & Travel (HTT), with 49 years of experience, is a leader in the travel industry, offering customized travel solutions for both business and leisure travelers. Operating in corporate travel, luxury travel, and MICE segments, HTT serves over 500 corporate clients and partners with CWT, a global business travel leader. Its luxury brand, T’ROKA by Holiday Tours, focuses on premium hotel-based experiences highlighting local culture. HTT is recognized for its collaborations with major airlines and top hotel groups like Virtuoso, Hilton, and Marriott.

Our Core Values:

• Deliver WOW
• Be RELIABLE
• Pursue GROWTH
• Stay HUMBLE