Event Specialist

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades, or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

About JLL

We’re JLL. We’re a professional services firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying, and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

DUTIES AND RESPONSIBILITIES

• Core responsibility is to manage and plan all event & activation operations in the building.
• Play an important role in event management.
• Oversee digital signage and contents in the building for promotions and content shuffling.
• Ensure effective coordination with management team and tenants to deliver best in-house hospitality experience.
• Maintain and adhere to building event calendar, ensure its data accuracy, and make any necessary adjustments.
• Work closely with the team and vendor to ensure the building activation event calendar is up to date.
• Oversee planning and execution of Event Orders, including food and beverage arrangements and processing documentation as needed to ensure tenant needs are met.
• Manage multiple events simultaneously making rapid adjustments as required to ensure event success in a fast-paced environment.
• Manage communication consistently throughout the day to management related to daily event details.
• Knowledgeable of all events going on throughout the venue at all times in order to efficiently represent the marketing and events department.
• Actively participate and support the concierge team and event booking process during non-event days and peak business windows.
• Proactively handle any arising issues, and troubleshoot any emerging problems during all events.
• Handle any complaints, challenges, or concerns immediately.
• Function as the on-site contact to guests for all aspects of their events.
• Responsible for all event participation and booking of slots for events.
• Conduct pre and post-event evaluations every event daily and report on outcomes to management.
• Ensure all events are executed to the specifications and standards set forth by management, including but not limited to event space set up, food and beverage service, attractions, décor, etc.
• Provide excellent guest service to all that enter the building at all times. Guest services/concierge duties.
• Coordinate production and distribution of event and marketing materials.
• Assist in the development and implementation of marketing & sales strategies, building SOPs, and processes.
• Digital Screen / Website / Portal Maintenance and implementation.
• Other duties as assigned.

KEY PERFORMANCE MEASURES COMPETENCIES

• Candidate must possess at least a Diploma / Bachelor's Degree in Marketing/Event Management/Hospitality or any equivalent.
• 2 - 3 years’ experience in the marketing, events and entertainment, food & beverage, and/or hospitality industry.
• Ability to communicate effectively in both written and oral format.
• Strong supervisory and interpersonal skills.
• Attention to detail and strong organizational skills.
• Must be able to work a flexible schedule when needed to achieve event success.
• Must be flexible and adaptable to change.

Location: On-site – Kuala Lumpur, Malaysia