Event Producer - Malaysia

Who We Are

The Center for Creative Leadership (CCL) is a top-ranked global provider of leadership development, training, and solutions servicing a global customer base. From team-builders and problem solvers to creative thinkers and transformational visionaries, our people are the drivers behind our business. At CCL, you will have an opportunity to contribute to our mission of building better leaders and a better world. You will feel challenged and inspired while collaborating with a global team of thought leaders, practitioners, researchers, and partners. We share a collective passion for contributing to our clients’ success, helping our teammates and colleagues grow and making a real difference in the lives of people around the globe.

General Summary:

This Event Producer is responsible for the preparation of all face-to-face and live online event materials, final logistics, coach matching, participant group assignments, classroom setup, technology, and quality execution of assigned scheduled events. This position aids in the success of the client experience by serving as support for both the delivery team and the participants as they navigate the event experience.

Principal Duties & Responsibilities:

Face to Face Producer:

• Materials Production: Works with other key groups to produce all of the needed materials and supplies for event delivery including printed materials, assessments, publications, inventoried items, and more.
• Finalize Event Logistics: Coordinates on and off-site event logistics including classroom design and setup, breakout rooms, experiential space, transportation and meals; set up and break down of meeting rooms, AV equipment and other required technology. Serves as logistical liaison for participants and the delivery team.
• Live Classroom Setup: Coordinates event logistics including classroom layout, breakout rooms, other required space, hanging printed materials, placing participant materials, preparing facilitator space, and more.
• Prepare Delivery Team Members: Communicates regularly with the event delivery team to ensure clarity of status and to highlight any potential issues or needed mitigation strategies. Communicates with feedback coaches as necessary. Analyzes participant data to make peer and staff feedback assignments. Also determines other participant groupings based on event criteria.
• Delivery Team Member: Partners with event delivery team to make decisions during event preparation and delivery. Anticipates and acknowledges delivery team and client expectations during all event phases.
• Live Classroom Support: Serves as principal day-to-day contact for the delivery team to meet the needs of the group. Ensures the proper and timely preparation and delivery of high-quality event materials and supplies during the event execution. Available as needed when facilitators need support/assistance. Responsible for in-depth knowledge of operating procedures for tablets, PC equipment, multiple databases and proprietary systems.
• Facilitate Event Closure: Responsible for event closure by facilitating end of event debrief, documenting quality issues, ensuring 100% evaluation completion, breakdown physical classroom space, return unused inventory, process and email evaluation report to delivery team, resolve and close out any open participant issues (e.g., request for a new coach, assessment rescore, emailing specific documentation, etc.).

Live Online Producer:

• Rehearsals: Schedules rehearsals as needed for Live Online events (schedules meetings, secures technology for rehearsal, provides staff schedule, etc.).
• Transform live online training: into a trouble-free, fast-moving, interactive session that keeps learners involved and the facilitator on track.
• Virtual Classroom setup: Producers setup the classroom, launch it in advance of the session start time, and ensure participants have the correct information to get into the session.
• Troubleshooter: A producer handles participant’s technical issues behind the scenes while the facilitator keeps the flow of the course moving forward. This enables the facilitator to deliver the session objectives and guide the learners through the session content.
• “Save the Day” Hero: Inevitably, when training virtually, the time will come when a facilitator is conducting a session and suddenly loses audio and/or internet connection. The producer will step in seamlessly and keep the participants engaged until the facilitator gets back online.
• Question Monitor: The producer keeps an eye on the chat window and answers questions that might arise during the session. If the question requires a response from the facilitator, the producer communicates with the facilitator at the appropriate time to ensure the participant’s question is addressed in a timely fashion.
• Manages Breakout Rooms: Producers put participants into breakout rooms, help monitor them to ensure everyone is staying on task during an activity, and keeping time checks with the facilitator.
• Manage Tools: Create and launch polls, launch a whiteboard tool, and manage any other interactive tools needed in the session (including 3rd party tools).
• Process Compliance: Responsible for process compliance through event closure.

Specific Knowledge, Skills & Abilities Required:

• Business Acumen: Understands the connection of their work to the organization's overall financial health. Acts in CCL’s best interest, identifies risks/challenges and brings solutions to the table.
• Process Discipline: Understands process as critical to ease of execution, client satisfaction, and innovation. Creates a team environment where both they and their team are always conscious of the processes; holds team accountable to process; reports process conflicts and/or issues; is accountable for the results of their actions (good or bad); takes ownership to show others that they can trust you to do the right thing.
• Client Focus: Creates a “customer first” CCL to ensure a superior client experience; understands without clients there is no CCL; anticipates client's needs and issues and can prioritize appropriately; extremely professional and engages appropriately with clients; provides timely communication and relevant information to meet client needs; escalates client issues as needed.
• Learning Agility: Seeks out experiences that may change perspective or provide an opportunity to learn new things; enjoys experimentation, being curious and effectively dealing with the discomfort of change; pursues, responds to and uses feedback; views failures and mistakes as an opportunity to learn; focuses on what is possible, removes barriers; is persistent, focused, patient, and respectful even during stressful situations.
• Digital Skills: Uses the appropriate technologies (e.g., social media, learning platforms, data platforms, applications, systems) at the right time, in the right way to find information, communicate ideas, connect with others. Ability to navigate across various devices (e.g., smartphones, tablets, laptops, and wearable devices).
• Virtual Leadership: Strong interpersonal skills; ability to articulate crystal clear expectations and ensure team alignment; commitment to regular and meaningful communication; willingness to invest in relationships; patience; grants and engenders trust easily; creates actionable meetings; leverages technology to create connections; collaborative culture builder.

Education and Experience:

• Bachelor’s degree strongly required or relevant work experience managing virtual meetings, training, or a technical background/experience.
• Strong skills in Microsoft suite applications (Word, Excel, PowerPoint, MS Teams) required.
• Exceptionally strong technical skills with Virtual Meeting platforms (Zoom, WebEx, Microsoft Skype for Business, etc.) required.

Other Requirements/Experience:

• Up to 50% travel may be required, primarily to CCL various physical locations and select client sites (Face to Face Production only).
• Frequent travel to Singapore or other countries for program-related activities.

Benefits

• Employer-paid insurance
• Flexi Benefit
• Paid time off and paid holidays