Event Coordinator w Customer Service Executive

Event Coordinator with Customer Service Executive

Posted 3 days ago • Closing 10 Mar 2026

Minimum Requirements:

• Achieve at least a Diploma in event or related field.
• 1 year of experience in related field(s) is preferred; however, fresh graduates are encouraged to apply.
• Required language(s): Proficiency to converse and write in English and Mandarin.
• Computer literate with knowledge in Microsoft Office, especially Microsoft Excel.
• Familiarity with CRM systems and practices preferred.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent interpersonal, communication, and presentation skills.
• Reliable, ability to multi-task, prioritize, and manage time effectively. Able to work independently with minimal supervision.
• Ability to perform administration support tasks efficiently.
• Able to work under tight schedules to meet project deadlines.

Event Registration Management:

• Handling registration system inclusive of payment collections follow-up.
• General Admin including upkeep of quality database of delegates/participants.
• Onsite registration.
• Coordinate team in preparation for events in the above areas.
• Lead onsite team during events for registration & customer general inquiries.
• Closing of projects following proper procedures with proper filing of registration.

Customer Service Management:

• Identify and assess customers' needs to achieve satisfaction.
• Proactive communication with customers via telephone, email, or in person to respond to inquiries or to provide information about products and services, to confirm attendance, to take orders or cancel orders, or to obtain details of complaints.
• Work closely with other teams and departments on updating customer interactions and transactions in CRM, recording details of inquiries, complaints, and comments, as well as actions taken.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Build and maintain sustainable relationships and trust with customer accounts through open and interactive communication.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Compensation and Benefits:

• EPF & SOSCO
• Commission
• Not fixed [weekend allowance MYR 75 (2 hours +/ half day), MYR 150 (6 hours/ full day)]
• Meal claims
• Mileage and parking claims if meeting clients.
• Optical/dental yearly allowance (upon confirmation)
• Medical Claim (upon confirmation)