ES Operations Manager

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.
Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, expecting you to collaborate and connect in one of our thriving offices on average three days per week. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

What are we all about?

At Access, we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from the Hospitality sector, to the Manufacturing industry, to Not for Profit’s to Construction, and many more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business, currently helping over 60,000 customers to have the freedom to do more.

About You:

The APAC Employee Success team are looking for an Operations Manager to develop and manage the HR Operations team for the growing APAC region. You will have previous experience in setting up and managing HR Service centres and/or Operations teams; you are comfortable in establishing and improving processes and setting up and maintaining systems, all whilst building and growing the team and setting them up for success. You will thrive in an agile and dynamic environment where change is fast paced and constant.

Day-to-day, you will:

1. Develop a team of highly performing HR Advisors and HR Assistants, who will, together with yourself, act as trusted advisors to leaders providing tier 1 and tier 2 advice, guidance, coaching, and support.
2. This will include all aspects of ER, such as performance management, absence, grievance, redundancy, and disciplinary.
3. Extend across all countries we operate within our APAC region.
4. Create and embed best practice HR processes and ways of working across the APAC region, ensuring compliance with local country legal frameworks.
5. Work alongside the HR Partners, taking the lead, executing, and forming part of key HR project teams.
6. Be the ultimate custodian for all onboarding/offboarding processes and procedures; colleague data, including HRIS expert; HR compliance; reward and benefits knowledge hub; employment visas/right to work compliance.
7. Provide executive reporting, analysis, and trending to identify reactive and proactive actions to support all employees and leaders.
8. Collaborate with the wider People team initiatives and then look to embed across the business.
9. Manage a team of HR Assistants and HR Advisors as we evolve, including upskilling and integration of HR processes whilst continuing to grow.

Skills and Experiences likely include:

1. Currently working in an HR Operations or HR Shared Services manager role, or as an HRBP with strong project management skills and operations orientation.
2. Experience in working within a fast-paced environment (ideally technology) with ever-changing priorities.
3. Experience in establishing an HR Operations team and managing the development of a hybrid team of new and experienced HR Assistants and/or HR Advisors located across the region.
4. Demonstrated ability to influence, challenge, and engage stakeholders.
5. You’re a team player who is resourceful, meticulous, and able to prioritise across multiple stakeholder groups. You don’t shy away from rolling your sleeves up and getting “stuck in.”
6. Prepared to go outside of your comfort zone and be ready to fail fast, it’s the best way to grow!
7. You’re resilient and comfortable with transparency, ambiguity, and change.
8. Fun-loving and engaging team player – it’s at the heart of our culture!

What are we all about?

The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA, and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology; we connect the right people with the right data, at the right time, through Access Workspace.

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.
Love Work. Love Life. Be You.