ERP Customer Support Consultant

At Finsoft Consulting, we are dedicated to helping businesses optimize their operations with cutting-edge ERP (Enterprise Resource Planning) solutions. Our team is driven by a passion for technology and delivering exceptional customer service. We are looking for an ERP Customer Support Consultant to join our growing team and provide expert support to our clients, helping them maximize the value of our ERP solutions.

Job Description:

As an ERP Customer Support Consultant, you will be responsible for providing functional assistance and support to customers using our EPICOR ERP software. You will work closely with clients to understand their needs, troubleshoot issues, and provide solutions that enhance their use of the system. This role requires a mix of functional expertise, customer service skills, and the ability to communicate complex concepts clearly.

Responsibilities:

1. Provide functional support to ERP customers via phone, email, and remote troubleshooting.
2. Analyze, diagnose, and resolve ERP-related issues, ensuring high customer satisfaction.
3. Collaborate with customers to understand their business needs and assist with ERP system configurations.
4. Document support cases and solutions to improve internal knowledge and processes.
5. Guide customers in the effective use of ERP features and best practices.
6. Work closely with the development and technical teams to escalate issues and drive improvements.
7. Keep up-to-date with ERP product updates and features.
8. Manage customer expectations and ensure timely resolution of issues.

Qualifications:

1. Bachelor's degree in Information Technology, Business, or related field (or equivalent experience).
2. Excellent troubleshooting and problem-solving skills.
3. Strong organizational and time-management skills.

Good to have:

1. Experience in ERP support or implementation.
2. Strong knowledge of ERP systems (e.g., SAP, Oracle, Microsoft Dynamics, etc.).
3. Experience with SQL, reporting tools, and system configuration is a plus.
4. Ability to work independently and as part of a collaborative team.
5. Ability to communicate complex technical concepts to non-technical users.
6. Strong customer service orientation with a focus on delivering results.

Benefits:

1. Competitive salary and performance-based incentives.
2. Personal insurance provided.
3. Medical Claim available.
4. Parking provided.
5. Paid time off and holidays.
6. Opportunities for professional development and training.
7. Collaborative and supportive work environment.

How to Apply:

If you're ready to make a positive impact and take your ERP expertise to the next level, we would love to hear from you! Please submit your resume and a cover letter outlining your experience to [emailprotected] with the subject line "ERP Customer Support Consultant Application."

Finsoft Consulting is an equal opportunity employer and values diversity in the workplace.