Equipment Sales Specialist

EMCO on behalf of EMCO is hiring a Full time Equipment Sales Specialist role in Kawasan Perindustrian Senai Fasa 3, Johor. Apply now to be part of our team.

Job Summary:

• Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
• 2-3 years of relevant work experience required for this role
• Expected salary: RM5,000 - RM8,000 per month

Position: After Sales Service Specialist

Working Time: 8.30am to 5.30pm (Monday – to Friday)

Job Responsibilities:

• Actively respond to customer complaints and support needs of the sales department, handle complaints in a timely manner, work closely with the department team to ensure customer satisfaction.
• Analyze and follow up technical product problems reported by customers, through email communication to take preventive actions and solutions accordingly.
• Responsible for carrying out regular quality visits to major customers, collecting and summarizing product after-sales problems, communicating with technical, production and R&D departments, and putting forward suggestions on product optimization.
• Prepare all kinds of documents, videos, inspection reports and English service manuals required by customers to provide technical support materials for customers.
• Classification and analysis of the fault data of after-sale maintenance work and provide guiding data for the company’s quality department to improve quality.

Job Requirements:

• SPM, Diploma or above in electronics related field.
• 1-2 years’ experience in international after-sales or customer service of electromechanical products, strong ability in electronic fault analysis and judgment, experience in solving problems on international business is preferred.
• Preferably had experience in fixing small electric appliances.
• Proficient in Chinese and English listening, speaking, writing and application skills, able to handle customer complaints and reply to messages quickly.
• Have a deep understanding of the drawing, circuit, and structure, can accurately and quickly locate the fault components.
• Proficient in office software, flexible mind, clear thinking, strong sense of responsibility and time concept.
• Healthy and energetic; Strong anti-stress, good teamwork spirit.