Enterprise Solution Specialist

Build your career with Jabil! We challenge and empower you to make the most of your talents, working with outstanding colleagues from diverse backgrounds who share your drive and passion to make Jabil grow!

About Us

Our team provides IT Operations Support for Jabil's Enterprise Solution applications, including SAP and various integrated Supply Chain, Logistics, Planning, and Purchasing applications. We are a global team of approximately 30 members, with teams located in Penang and Guadalajara.

Job Summary

As an Enterprise Solution Specialist, you will play a vital role as a Tier 3 Functional Support Consultant within our IT support framework. You will be responsible for managing system configurations and addressing the most complex challenges that cannot be resolved by lower-tier support teams. This involves providing expert troubleshooting and delivering impactful solutions for our global sites across Asia, Europe, and the Americas.

In this role, you will gain valuable exposure to both system functionality and business processes. You will also gain an opportunity to develop skills in multiple SAP modules and other enterprise applications because we encourage our team members to cross-train across various business domains, including Sales and Distribution, Production Planning, Purchasing, Inventory and Quality Management, Finance, Environment, Health and Safety Management, and Portal Services to further enrich their skill set and career growth.

This is a perfect job for you if you love investigation, ever-growing and nonboring job! (Yes, no coding required!)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Be proficient and able to work independently in the overall business processes and system functionality for primary application module or functional area

• Full understanding of business process requirements with ability to identify process or system gaps and appropriate resolutions

• Have strong functional and/or system configuration knowledge in order to design solutions to fulfill business requirements with related functional and development teams

• Ability to write valid functional specification documents including understanding of table structures, fields and entity relationships.

• Effectively drive business system process and integration improvements with business process owners

• Serve as escalation point for troubleshooting issues per OLA and SLA

• Maintain thorough knowledge and in-depth field experience in multiple applications or modules, comprising emerging or job technologies required. This could include formal or self paced professional development

• May perform full configuration of more than one application module. Perform advanced, customized configuration in at least one application module

• Provide functional advice and assistance to other IT teams as necessary

• Participate in the exchange of ideas and information within the project / department personnel

• Provide status updates of assigned projects to the project team

• Ask questions; encourage input from team members

• Communicate and provide regular updates to functional manager or supervisor

• Drive continuous improvement through trend reporting analysis and metrics management

• Assure that procedures and work instructions are efficient and not redundant

• Offer new ideas and suggestions for improvement. Identify and implement new configuration, procedures and processes that are considered “best practice”

• Demonstrate a commitment to customer service; anticipate, meet and exceed expectations by solving problems quickly and effectively, making customer issues a priority

• Confer with reporting manager and team on complex or unusual situations

• Exchange knowledge and information with other Jabil facilities to ensure best practices are shared throughout the Jabil organization

• Maintain discretion and confidentiality in all areas pertaining to data and proprietary information, whether internal to Jabil or customer specific

• Interpret a variety of instructions furnished in written, verbal, diagram or schedule form

• Maintain discretion and confidentiality in all areas pertaining to the IT systems

• Understand and embrace business and IT strategic direction

• Adhere to all safety and health rules and regulations associated with this position and as directed by supervisor.

• Comply and follow all procedures within the company security policy.

EDUCATION & EXPERIENCE REQUIREMENTS

• Bachelor’s degree in Computer Science or Information Technology or Management Information Systems, or any IT related.

• Have at least 1 year of work experience in the business area from an IT perspective.

• Have process or system configuration knowledge of SAP or any other ERP specializing in Inventory Management, Warehouse Management, or any other functional areas.

• Or an equivalent combination of education, training, or experience.